Hospitality Shift Lead: Lead Team & Guest Experience

Coma Coffee Roasters; O’Fallon (MO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly earnings with tips

Health insurance benefits

Job summary

East Coast Pizza is seeking a Shift Supervisor to lead daily operations, coach a growing team, and uphold high service standards. The role balances guest satisfaction with strong business performance in a dynamic hospitality setting.

You will support budgeting, scheduling, and vendor coordination while ensuring health, safety, and quality controls across all shifts. This position rewards leadership with growth opportunities and a positive team culture.

Qualifications

• Minimum of 2 year of restaurant supervisory experience preferred.
• Proven leadership and team development abilities.
• Good financial management and problem-solving skills.
• Excellent communication, organization, and decision-making capabilities.
• A passion for hospitality and fostering a positive, guest-first culture.

Responsibilities

• Support the General Manager in mentoring, coaching, and cultivating a top-performing restaurant team
• Assist in managing all aspects of daily operations to ensure proficiency and excellence
• Help administer budgets, labor, and cost controls to meet financial objectives
• Monitor stock levels, assist in placing orders, and maintain vendor relationships
• Ensure unparalleled guest experiences by maintaining service and quality standards
• Support the enforcement of health, safety, and regulatory compliance across all departments
• Analyze performance metrics and suggest strategies for ongoing improvement

Skills

Leadership

Team development

Communication

Problem-solving

Hospitality focus

Job description

East Coast Pizza is seeking a Shift Supervisor to lead daily operations, coach a growing team, and uphold high service standards. The role balances guest satisfaction with strong business performance in a dynamic hospitality setting.

You will support budgeting, scheduling, and vendor coordination while ensuring health, safety, and quality controls across all shifts. This position rewards leadership with growth opportunities and a positive team culture.