Hospitality Services Director – Multi-Location Leader

Compass Group USA; Philadelphia (Philadelphia County); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA in a corporate environment is seeking a Hospitality Services Director to create and maintain a welcoming, professional, service-oriented atmosphere across two nearby locations. The role blends strategic leadership with hands-on operations to ensure hospitality standards meet brand expectations.

You will lead a diverse team, manage lobby, reception, catering and conference services, coordinate visitor and event activities, and drive continuous improvement through client

Responsibilities

• Leads, manages and inspires a diverse team to provide elevated service to clients and guests.
• Support onsite operations focusing on lobby, reception, catering and conference services.
• Closely manages all activity related to visitors, meetings, and events
• Drives and develops self and team towards building strong relationships with client(s) and achievement of KPIs (profitability, safety, engagement, etc.)
• Recruit, train, and coach hospitality staff to deliver exceptional service
• Develop a close partnership with local clients to align on strategy
• Communicate effectively with ambassadors, displaying accuracy and attention to detail both in verbal and written communications.

Job description

Compass Group USA in a corporate environment is seeking a Hospitality Services Director to create and maintain a welcoming, professional, service-oriented atmosphere across two nearby locations. The role blends strategic leadership with hands-on operations to ensure hospitality standards meet brand expectations.

You will lead a diverse team, manage lobby, reception, catering and conference services, coordinate visitor and event activities, and drive continuous improvement through client