Hospitality Server: Upsell & Guest Experience Pro

TKO EMPLOYMENT SERVICES DELAWARE LLC; Allentown (Lehigh County); On-site; USD 17,000 - 30,000; Full time

Benefits offered by this job

Hotel Room Discounts across multiple品牌

Other Supplemental Benefits

Job summary

The Club at Twin Lakes in Allentown, PA is seeking enthusiastic Servers to provide prompt food and beverage service, upsell menu items, and create a guest-friendly atmosphere. You will work in a fast-paced hospitality environment, taking orders, serving meals, and handling payments with accuracy.

The role emphasizes strong organizational skills, teamwork, and a professional appearance. Flexible hours include days, evenings, weekends, and holidays; you must be able to stand for long periods and

Qualifications

• Strong organizational, time management, and mathematical skills.
• Willing to “pitch-in” and help co-workers; be a team player.
• Basic knowledge of Beer, Wine and Spirits; familiar with menu items.
• Maintain a professional appearance and demeanor at all times.
• Must demonstrate the ability to upsell and drive revenue.
• Minimum of 3 years serving experience in a high-volume restaurant or bar.
• Ability to exercise judgment in evaluating situations and making sound decisions.
• Strong interpersonal skills and cordial behavior.
• Flexible working hours; open 7 days a week (daytime, evenings, weekends, holidays).
• Requires standing for extended periods; lifting up to 50 pounds; bending/reaching.

Responsibilities

• Provide prompt and courteous food & beverage service to guests while maximizing sales volume.
• Provide superior table service to guests in accordance with established standards.
• Ensure customer requests are completed in a courteous manner.
• Maintain clean and organized work area to maximize efficiency and aesthetics.
• Interact verbally with all guests, creating a service oriented and upbeat atmosphere.
• Complete all payment transactions according to standard.
• Complete all side-work according to standard.
• Clean and re-set tables according to standard.
• Notify management of incidents involving excessive alcohol consumption or impaired customers.
• Responsible for checking IDs of all guests when in question, and not serving guests with no valid ID.
• Complies with all established F&B standards.
• Must be able to suspend service to intoxicated individuals in accordance with Pennsylvania law.
• Execute other duties as assigned by management

Skills

Customer service

Upselling ability

Team player

Interpersonal skills

Attention to detail

Job description

The Club at Twin Lakes in Allentown, PA is seeking enthusiastic Servers to provide prompt food and beverage service, upsell menu items, and create a guest-friendly atmosphere. You will work in a fast-paced hospitality environment, taking orders, serving meals, and handling payments with accuracy.

The role emphasizes strong organizational skills, teamwork, and a professional appearance. Flexible hours include days, evenings, weekends, and holidays; you must be able to stand for long periods and