Restaurant Server

Hei Hotels Inc.; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 17,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off

Pet insurance

401(k) matching

Employee discounts

DailyPay

Job summary

HEI Hotels and Resorts is hiring at Pittsburgh Marriott City Center for a hospitality role focused on exceptional guest service. You will greet guests, take and enter orders, and ensure accuracy from arrival to check-out.

Duties include handling beverages, upselling desserts, and closing out checks with care. Successful candidates demonstrate professional appearance, teamwork, and strong knowledge of food and beverage service, while maintaining standards and a positive guest experience in a

Qualifications

• Maintain a professional appearance and demeanor at all times.
• Be a team player and willing to help coworkers.
• Knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Understand appropriate table settings and service ware.
• Recall and promote menu items with guests.
• Ability to lift up to 30 lbs and operate POS equipment.
• Strong verbal and written communication skills.
• Adapt communication style to diverse audiences.

Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain specials/promotions.
• Record order details and repeat back for accuracy.
• Input the order into the POS to inform the kitchen of details.
• Deliver orders to guests with appropriate condiments.
• Abide by state, federal and corporate alcohol policies.
• Replenish beverages and check overall guest satisfaction.
• Market and serve desserts or specialty coffees upon request.
• Use POS to pre-check orders and close the check.
• Present the check to guests promptly.
• Attend regularly and be available to work shifts.
• Perform other job-related duties as assigned.

Skills

Professional appearance

Team player

Food & beverage knowledge

Service standards

Guest relations

Etiquette

Table settings

Menu knowledge

Move/lift up to 30 lbs

POS system

Effective communication

Job description

About Us

About Us At the Pittsburgh Marriott City Center, we don’t just offer exceptional hospitality — we offer exceptional careers. Located in the heart of the city, just steps from Acrisure Stadium and across from PPG Paints Arena, our hotel blends modern style with authentic Pittsburgh charm. What truly sets us apart is our people. We believe that our success begins with an engaged and empowered team. That’s why we’re committed to providing a supportive, inclusive, and dynamic workplace where every associate can grow and thrive. With comprehensive benefits and a culture rooted in respect and belonging, the Pittsburgh Marriott City Center is more than just a place to work — it’s a place to build your future. Discover how far your potential can take you.

Compensation

Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Overview Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties and Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Operate the Point of Sale procedures to pre-check order and close out the check.
• Present the check to guest promptly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Maintain a professional appearance and manner at all times.
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.
• Ability to operate beverage and toast equipment with or without reasonable accommodation.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Ability to operate a keyboard and learn Point of Sale procedures.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.