Hospitality Server

North Eastern Services; Chelan (WA); On-site; USD 24,796 - 41,328; Full time

Job summary

Siren Song Hospitality is seeking Servers who excel in wine knowledge, guest engagement, and high-volume service. You will lead full wine and food service for assigned guests, delivering polished education and storytelling that enhances guest experiences.

This role rewards standout performance with significant earning potential through tips, plus opportunities to support winery operations and mentor teammates in a fast-paced, high-touch environment.

Qualifications

• Minimum of 2–3 years of hospitality and wine service experience.
• Experience must demonstrate strong wine knowledge, guest service excellence, and high-paced service execution.

Responsibilities

• Lead full wine and food service for assigned guests and sections.
• Deliver polished, engaging wine education and storytelling.
• Demonstrate deep knowledge of Siren Song wines, varietals, blends, vineyards, and winemaking style.
• Execute Siren Song’s High Touch Hospitality Steps of Service consistently.
• Operate the POS, reservation system, and wine club system efficiently and accurately.
• Maintain the highest standards of cleanliness, organization, and professionalism.
• Open and close food and beverage spaces following procedures.
• Support winery operations as needed (e.g., harvest, bottling, labeling, cleaning).
• Mentor and support Hospitality Associates.
• Attend staff meetings and advanced training sessions.
• Drive bottle, case, and wine club sales with confidence and integrity.
• Meet or exceed established sales expectations.
• Serve as a leader by example in guest engagement and service execution.

Skills

Wine knowledge

Guest service

Upselling

Job description

Role Overview

Hospitality Servers are elite service professionals and brand ambassadors for Siren Song. This role represents mastery of wine knowledge, service execution, sales performance, and pace. Hospitality Servers deliver exceptional guest experiences in a high-volume, high-touch environment.

This position carries significant earning potential and is reserved for individuals who have demonstrated consistent excellence and professionalism.

Minimum Experience Requirement

• Minimum of 2–3 years of hospitality and wine service experience
• Experience must demonstrate strong wine knowledge, guest service excellence, and high-paced service execution

Responsibilities & Duties – General

• Lead full wine and food service for assigned guests and sections
• Deliver polished, engaging wine education and storytelling
• Demonstrate deep knowledge of Siren Song wines, varietals, blends, vineyards, and winemaking style
• Execute Siren Song’s High Touch Hospitality Steps of Service consistently
• Operate the POS, reservation system, and wine club system efficiently and accurately
• Maintain the highest standards of cleanliness, organization, and professionalism
• Open and close food and beverage spaces following procedures
• Support winery operations as needed (e.g., harvest, bottling, labeling, cleaning)
• Mentor and support Hospitality Associates
• Attend staff meetings and advanced training sessions

Responsibilities & Duties – Sales

• Drive bottle, case, and wine club sales with confidence and integrity
• Meet or exceed established sales expectations
• Serve as a leader by example in guest engagement and service execution

Expectations for Excellence

• Exceptional pace, situational awareness, and multitasking ability
• Calm, polished execution under pressure
• Strong sense of ownership and accountability
• Ability to anticipate guest needs and adapt service style
• Commitment to excellence in every guest interaction

Requirements

• Must be at least 21 years old
• WSLCB Class 12 MAST permit required
• Ability to stand and serve guests for extended periods
• Ability to lift and carry up to 40 pounds and carry trays with wine stems and plates
• Must obtain and maintain a valid Food Handler’s Permit

Compensation

Minimum Wage + Tips + Bonus