Lead Server/Floor Supervisor

Sabio On Main; Pleasanton (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Health insurance

Job summary

A Michelin Guide Award winning restaurant is seeking an experienced Server to join its team in Pleasanton, California. The ideal candidate should have 3-5 years of experience, a strong understanding of wine service, and a passion for providing exceptional customer experiences. In this role, you will serve food and beverages, oversee wine service, and ensure customer satisfaction. The position requires availability on weekends and holidays. Benefits include employee discounts and health insurance after 90 days.

Qualifications

• 3-5 years of previous restaurant serving experience is required.
• Must have a friendly and professional demeanor.
• Ability to work weekends, evenings, and holidays.
• Ability to multitask.
• Weekend, evenings and holidays availability.
• WSET or CMS or CS qualification preferred.

Responsibilities

• Take and serve food and drink orders to customers.
• Check in with customers to ensure satisfaction.
• Maintain knowledge of food and drink menu items.
• Communicate orders to kitchen staff.
• Process payments in a timely and courteous manner.
• Direct and manage floor when General Manager is not available.
• Delegate side work and opening/closing duties.
• Update wine lists and pairing notes.
• Wine inventory and storage.

Skills

Customer service orientation

Wine service knowledge

Attention to detail

Multitasking

Education

WSET or CMS or CS qualification

Job description

Job Description

Benefits

• Employee discounts
• Flexible schedule
• Health insurance

We are a Michelin Guide Award Winning upscale restaurant looking for an experienced Server to join our team! You will be helping to create exceptional experiences for our customers during their dining experience with us by taking and serving food and drink orders and resolving customer issues.

We are looking for someone who is passionate about food and dining and can share their passion by going above and beyond for customers. This position also requires a firm knowledge of wine service. As a restaurant focused on food and wine pairing, this supervisor role focuses on the restaurant wine inventory and pairing selections. You will work closely with our restaurant group's Beverage Director / Sommelier. A natural people person with an eye for the details, who is looking to join a hard-working and efficient team that cares about great food, wine and customer experience.

Responsibilities

• Table Service including taking food orders, facilitating wine service (decanting, etc.), anticipate needs of guest.
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems
• Maintain a working knowledge of food and drink menu items, promotions, ingredients, and prep time
• Communicate customer orders to kitchen staff
• Collect customer payments and provide change in a timely and courteous manner
• Direct and manage floor when the General Manager is not available.
• Delegate side work and closing / opening duties.
• Updating wine lists and pairing notes
• Wine inventory and storage

Qualifications

• Previous restaurant experience, 3 - 5 years serving experience
• Ability to stand, walk, and carry food trays for prolonged periods of time
• Ability to effectively listen to and respond to customer needsMust have a courteous, friendly and professional demeanor
• Ability to multitask efficiently
• Must be able to work weekends, evenings and holidays
• WSET or CMS or CS qualification preferred

Compensation

• Pay based on experience
• Employer subsidized health care after 90 days of employment
• Shift meal and beverage

Complete our short application today!