Hospitality and Sales Host

Tasting & Tap Room Expo; Santa Rosa, Northern (CA, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Tasting & Tap Room Expo in Santa Rosa, CA is seeking a Hospitality & Sales Host to welcome guests, host tastings, and drive sales. You will partner with the team to deliver outstanding service and create memorable experiences.

Ideal candidates have 2+ years in hospitality or sales, knowledge of wine, and a passion for customer engagement. The role requires weekend availability and potential full-time consideration.

Qualifications

• Minimum 2 years in a hospitality or sales position.
• Knowledge of winemaking processes and varietals; WSET a plus.
• Understanding of Sonoma County/Alexander Valley wine regions.
• Highly motivated, organized and detail-oriented with the ability to work in a fast-paced environment.
• Possess a genuine passion for wine and the ability to answer wine-related questions.

Responsibilities

• Host private, walk-in and trade tastings with professionalism.
• Execute sales promotions and marketing campaigns as directed.
• Sell wine club memberships and expand the customer database.
• Provide excellent communication and interpersonal service.
• Participate in opening and closing routines.
• Assist Manager with inventory, FOH organization and hosting.
• Support daily operations and team functions and maintain clean public areas.
• Be a reliable and positive team leader.

Skills

Hospitality experience

Customer service

Sales experience

Wine knowledge

Communication

Job description

HOSPITALITY & SALES HOST

Assist in hosting the day-to-day operations, guest experiences, and sales. These individuals are passionate and driven to connect with guests, delivering unparalleled customer service. These roles are crucial in working together with the team, solving problems, improving operational processes and overall guest experiences.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Exemplify the highest standards of hospitality and professionalism for the Hospitality & Sales Team, while hosting private, walk‑in and trade tastings
• Execute sales promotions and marketing campaigns as directed
• Strong customer service and sales experience with ability to sell wine club memberships and expand the customer database
• Excellent communication and interpersonal skills
• Participate in opening and closing routines
• Assist Manager with tasks such as inventory, FOH organization and hosting
• Participating as needed in daily operations and team functions
• Help in maintaining the condition and appearance of the public areas
• Be a reliable and positive team leader, fostering progressive team dynamics
• Must be available to work Saturdays and Sundays. Ideal candidates will have some flexibility to work different schedules, or for special events
• Full time is a possible option for the right candidate

EDUCATION AND/OR EXPERIENCE

• Minimum 2 years in a hospitality or sales position
• Knowledge of winemaking processes and varietals, WSET a plus
• Understanding of Sonoma County/Alexander Valley wine regions
• Highly motivated, organized and detail-oriented with the ability to work in a fast‑paced environment.
• Possess a genuine passion for wine and the ability to answer wine related questions.
• Task oriented with exceptional attention to detail & ability to problem solve.

PHYSICAL REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position

• Must be able to sit for extended periods as required by job duties
• Must be able to bend, squat, climb, push, stoop and crouch repeatedly
• Must be able to stand and walk for extended periods as required by job duties
• Must be able to lift up to 40 lbs on a regular basis