Server

City Winery Nashville; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

City Winery Nashville is seeking an experienced Server to provide exceptional guest experiences. Responsibilities include taking orders, serving food and beverages, and maintaining cleanliness. The ideal candidate will have 2+ years of experience in a fast-paced environment and possess strong guest service skills. Flexibility in scheduling is required, and applicants must be fluent in English. Join our team and help create memorable experiences for our guests in Nashville, Tennessee.

Qualifications

• 2+ years’ experience as a Server in a fast-paced, high-volume service environment.
• Ability to consistently deliver high-quality guest experiences.
• Strong work ethic and ability to perform physical requirements of the role.

Responsibilities

• Provide positive guest experience including greeting and interacting with guests.
• Upsell products and promote brand.
• Maintain cleanliness and safety of work areas.

Skills

Team player

Exceptional guest service

Effective communication

Problem resolution

Professional presentation

Job description

Position Summary

Servers are responsible for delivering consistently exceptional guest experiences to patrons of City Winery. Duties include taking orders, serving food and beverage, handling all transactions, assisting guests with inquiries and anticipating needs, and all duties incidental to the guest’s experience.

Responsibilities

• Provide positive guest experience including greeting, conversing with, and thanking departing guests.
• Interact with guests, take orders, serve food and beverages, handle transactions, and support overall guest service needs from beginning to end.
• Upsell, increase check average, compete in sales incentives, drive marketing promotions & special events, and promote our brand.
• Check tables throughout service times for guest satisfaction, resolve guest complaints.
• Adhere to Steps of Service and maintain brand standards every shift.
• Maintain a clean, neat, and well-groomed appearance.
• Complete necessary side-work, perform opening and closing duties including set-up, maintenance, and breakdown of the area, including preparation of products and physical activations of dining rooms.
• Maintain cleanliness and safety of all work areas including but not limited to side stations, floor, shelves, storage areas.
• Follow all health and safety regulations, including enforcing laws and ordinances in the handling and provision of alcoholic beverages.
• Handle payment transactions and maintain accurate cash drawer.
• Adhere to and abide by cash handling procedures as per Company standards.
• Attend training courses, tastings, meetings, as needed.
• Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant.
• Maintain menu knowledge, including ingredients, preparation methods, and allergen information, and communicate this information tableside to guests.
• Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance.
• Perform all other reasonably assigned duties.

Minimum Qualifications

• 2+ years’ experience as a Server in a fast-paced, high-volume service environment and/or equivalent relevant experience.
• Strong work ethic, team player, and exceptional guest service skills.
• Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit.
• Effective communication and interpersonal skills with a proven ability to build positive relationships with coworkers and guests.
• Aptitude to resolve problems.
• Ability to execute professional guest service experience.
• Ability to navigate venue conditions, including tight spaces, dark room and loud environment.
• Ability to handle all guests with composure and hospitality.
• Polished presentation.
• Ability to work both independently and in a team environment.
• Must be fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and able to accurately function a POS.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.

Compensation

To be discussed.