Elite Wine Service Lead — High-Touch Hospitality

North Eastern Services; Chelan (WA); On-site; USD 24,796 - 41,328; Full time

Job summary

Siren Song Hospitality is seeking Servers who excel in wine knowledge, guest engagement, and high-volume service. You will lead full wine and food service for assigned guests, delivering polished education and storytelling that enhances guest experiences.

This role rewards standout performance with significant earning potential through tips, plus opportunities to support winery operations and mentor teammates in a fast-paced, high-touch environment.

Qualifications

• Minimum of 2–3 years of hospitality and wine service experience.
• Experience must demonstrate strong wine knowledge, guest service excellence, and high-paced service execution.

Responsibilities

• Lead full wine and food service for assigned guests and sections.
• Deliver polished, engaging wine education and storytelling.
• Demonstrate deep knowledge of Siren Song wines, varietals, blends, vineyards, and winemaking style.
• Execute Siren Song’s High Touch Hospitality Steps of Service consistently.
• Operate the POS, reservation system, and wine club system efficiently and accurately.
• Maintain the highest standards of cleanliness, organization, and professionalism.
• Open and close food and beverage spaces following procedures.
• Support winery operations as needed (e.g., harvest, bottling, labeling, cleaning).
• Mentor and support Hospitality Associates.
• Attend staff meetings and advanced training sessions.
• Drive bottle, case, and wine club sales with confidence and integrity.
• Meet or exceed established sales expectations.
• Serve as a leader by example in guest engagement and service execution.

Skills

Wine knowledge

Guest service

Upselling

Job description

Siren Song Hospitality is seeking Servers who excel in wine knowledge, guest engagement, and high-volume service. You will lead full wine and food service for assigned guests, delivering polished education and storytelling that enhances guest experiences.

This role rewards standout performance with significant earning potential through tips, plus opportunities to support winery operations and mentor teammates in a fast-paced, high-touch environment.