Hospitality Security Supervisor - Lead a Guest Safety Team

Loews Hotels, LLC.; Miami Beach (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Training & development

Tuition reimbursement

Pet insurance

Complimentary meals for staff

Team member hotel rates

Discounts and perks

Job summary

Loews Miami Beach Hotel is seeking a proactive Security Supervisor to lead daily security operations, ensuring a safe and welcoming environment for guests and Team Members in a premier oceanfront resort.

You will supervise the security team, conduct inspections, coordinate with local authorities, and implement robust safety protocols while maintaining exceptional guest service standards.

Qualifications

• Associate's degree in Criminal Justice, Security Management, or a related field.
• Minimum of 3 years of experience in security management or a related role.
• Proven ability to lead and manage a team effectively.
• Strong understanding of safety regulations and emergency response procedures.
• Excellent verbal and written communication skills.
• Certification in security management (e.g., CPP).
• Experience in hospitality or resort security.
• Familiarity with surveillance systems and security technology.
• Proficient in conflict resolution and crisis management techniques.
• Previous experience collaborating with law enforcement agencies.
• Multilingual abilities to enhance communication with diverse guests.

Responsibilities

• Oversee daily security operations to ensure a safe and secure environment for guests and staff.
• Monitor surveillance systems and conduct regular property inspections.
• Lead, train, and mentor security team members, fostering professionalism and accountability.
• Respond promptly to security incidents, emergencies, and guest concerns with effective solutions.
• Coordinate with law enforcement and emergency response teams as needed.
• Conduct thorough investigations of incidents and prepare detailed reports for management.
• Implement and enforce security protocols, policies, and procedures to protect guests and property.
• Coordinate with other departments to ensure seamless communication regarding safety issues.
• Provide excellent customer service, addressing guest inquiries and concerns with professionalism.
• Organize and conduct security drills and training sessions to enhance team preparedness.
• Maintain accurate records of security activities and incidents for compliance and accountability.
• Stay updated on current security trends and best practices to continually improve operations.
• Assist in developing a comprehensive risk management strategy for the resort.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Dynamic leadership

Clear communication

Strategic problem solving

Detail-oriented

Adaptable team player

Multilingual abilities

Experience in security management

Team mentorship

Conflict resolution

Crisis management

Education

Associate's degree in Criminal Justice or Security Management

Tools

Surveillance systems

Security technology

CCTV systems

Access control systems

Job description

Loews Miami Beach Hotel is seeking a proactive Security Supervisor to lead daily security operations, ensuring a safe and welcoming environment for guests and Team Members in a premier oceanfront resort.

You will supervise the security team, conduct inspections, coordinate with local authorities, and implement robust safety protocols while maintaining exceptional guest service standards.