Hospitality Security Supervisor — Guest Safety & Operations

Reitmr; Miami Beach (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with 회사 매

401(k) Retirement Plan with Company…

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term…

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels in Miami Beach is seeking a Security Supervisor to lead daily security operations and protect guests and team members. You will coordinate with Front Office, Engineering, Housekeeping, F&B, and leadership to maintain safety and respond to incidents with professionalism.

The role requires calm under pressure, strong communication, and a passion for hospitality and safety, with the ability to balance guest service and security responsibilities in a fast-paced hotel

Qualifications

• Prior security or hospitality operations experience preferred.
• Experience in hotel, law enforcement, or emergency response advantageous.
• Strong communication and leadership abilities.

Responsibilities

• Support daily hotel security operations including property patrols, access control, surveillance monitoring, emergency response, and operational safety procedures.
• Supervise, support, and guide Security Officers and team members to maintain professional, service-focused, and safety-driven operations throughout the property.
• Monitor guest activity, hotel operations, employee safety, entrances, public spaces, and operational areas to maintain a safe and welcoming environment.
• Respond promptly and professionally to guest concerns, incidents, alarms, emergencies, disturbances, and operational security situations.
• Assist with investigations related to incidents, accidents, guest concerns, theft, policy violations, and operational disruptions while maintaining accurate documentation.
• Coordinate closely with Front Office, Engineering, Housekeeping, Food & Beverage, and hotel leadership teams to support seamless hotel operations and guest satisfaction.
• Support emergency response procedures, evacuation plans, fire safety initiatives, and operational preparedness activities as needed.
• Monitor surveillance systems, radios, access control systems, key control procedures, and operational security equipment.
• Maintain accurate incident reports, daily activity logs, operational updates, and shift communication records.
• Ensure compliance with hotel operational procedures, OSHA regulations, fire safety standards, and company security policies.
• Support VIP arrivals, conferences, weddings, large-scale events, and special operational activities as required.
• Help foster a safe, welcoming, collaborative, and guest-focused culture aligned with Sonesta's People People philosophy.
• Any other duties as assigned.

Skills

Communication

Leadership

Conflict resolution

Organizational skills

Tools

Surveillance systems

Access control systems

Job description

Sonesta International Hotels in Miami Beach is seeking a Security Supervisor to lead daily security operations and protect guests and team members. You will coordinate with Front Office, Engineering, Housekeeping, F&B, and leadership to maintain safety and respond to incidents with professionalism.

The role requires calm under pressure, strong communication, and a passion for hospitality and safety, with the ability to balance guest service and security responsibilities in a fast-paced hotel