Security Officer - Premium Downtown Hotel | Growth & Benefits

Hyatt Regency; New Orleans (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

The Hyatt Regency New Orleans is seeking a security officer to help maintain a safe, welcoming environment for guests and colleagues. Located in downtown near the Superdome, this role supports peace of mind for travelers and staff while upholding Hyatt's hospitality standards.

You will patrol the property, respond to incidents, and coordinate with leadership and local authorities as needed. Strong communication, composure under pressure, and a guest-focused mindset are essential, with

Qualifications

• Remain calm, observant, and professional in high-pressure situations.
• Strong communication skills and a guest-service mindset.
• Experience in security field preferred.
• Able to walk, stand, and patrol for extended periods.
• Availability for nights, weekends, and holidays.
• Commitment to maintaining a safe and positive environment.

Responsibilities

• Patrol hotel property to ensure the safety of guests, colleagues, and assets
• Respond promptly to incidents, emergencies, and security concerns
• Document and report all security-related activity accurately and thoroughly
• Assist guests and team members with directions, escorts, and general safety needs
• Monitor surveillance systems and access points to maintain secure operations
• Collaborate with hotel leadership and local authorities when necessary
• Enforce hotel policies and procedures with professionalism and fairness
• Uphold the welcoming and guest-focused environment that defines the Hyatt Regency New Orleans

Skills

Calm under pressure

Strong communication

Guest service mindset

Security experience preferred

Job description

The Hyatt Regency New Orleans is seeking a security officer to help maintain a safe, welcoming environment for guests and colleagues. Located in downtown near the Superdome, this role supports peace of mind for travelers and staff while upholding Hyatt's hospitality standards.

You will patrol the property, respond to incidents, and coordinate with leadership and local authorities as needed. Strong communication, composure under pressure, and a guest-focused mindset are essential, with