Hospitality Sales & Operations Coordinator

Crowne Plaza Lansing; Lansing (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Vacation time

Vacation Enhancement

Personal Day

Paid Holidays

Holiday Bonus

Retirement Plan with company match

Job summary

Crowne Plaza Lansing is seeking a Sales Operations Coordinator to support the Sales & Marketing team with forecasting, lead management, group coordination and client engagement.

The ideal candidate is organized, proactive, and able to thrive in a fast-paced hospitality environment, communicating effectively across departments and with clients to ensure opportunities are properly tracked through post-event follow-up.

Qualifications

• Minimum one year hospitality, hotel sales, event coordination or administrative experience preferred.
• Strong written and verbal communication with internal/external stakeholders.
• Proficiency with Microsoft Office and hospitality booking platforms.

Responsibilities

• Build targeted prospecting lists using repeat business, prior-year accounts, lost business and market intelligence.
• Identify accounts and opportunities requiring sales follow-up.
• Maintain accurate and timely information within hotel sales and CRM systems.
• Assist with tracking sales activity, deadlines and follow-up opportunities.
• Serve as a primary point of contact for incoming sales calls and inquiries.
• Assist the sales team with client correspondence, presentations and account documentation.
• Prepare detailed group resumes and ensure information is documented.
• Track and communicate group deadlines and materials; assist with pre-arrival and post-event follow-up.

Skills

Communication

Revenue management

Attention to detail

Customer service

Multitasking

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Delphi

Opera

CRM systems

Job description

Crowne Plaza Lansing is seeking a Sales Operations Coordinator to support the Sales & Marketing team with forecasting, lead management, group coordination and client engagement.

The ideal candidate is organized, proactive, and able to thrive in a fast-paced hospitality environment, communicating effectively across departments and with clients to ensure opportunities are properly tracked through post-event follow-up.