Hospitality Sales & Events Specialist

Pah Management; Rogers (AR); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Short-Term and Long-Term Disability

401(k) Retirement Plan

Term Life and AD&D Insurance

Employee Incentive Program

Voluntary Life Insurance

Hotel Stay Perks (Marriott, Hilton)

Educational Reimbursement

Paid Time Off

Manager in Training Program

Job summary

PAH Management seeks a Sales Coordinator to support hotel sales, group blocks, and event execution at our Bentonville-based properties. The role acts as a vital link between the sales team and hotel operations, ensuring smooth transitions from initial inquiry to post-event follow-up.

You will manage group room blocks, prepare event proposals, coordinate BEOs, and maintain client relationships while collaborating across departments to deliver high-quality experiences.

Qualifications

• 1+ years of experience in hotel sales, hospitality administration, or a closely related role.
• Proficiency with hotel property management systems; experience with Delphi FDC or similar group sales platform preferred.
• Strong organizational skills with the ability to manage multiple priorities accurately and on deadline.
• Clear and professional written and verbal communication skills.
• Ability to work collaboratively with multiple departments and adapt to shifting priorities.
• High attention to detail and commitment to data accuracy in booking and billing processes.

Responsibilities

• Coordinate group room blocks in the Delphi FDC/PMS system, including entry of rooming lists prior to reservation cut-off dates.
• Manage group booking transitions once a group goes definite, ensuring accurate transfer of all details from the sales team.
• Enter group pickup and billing information accurately into Delphi; coordinate with the Guest Service Manager to ensure special billing arrangements are entered into the PMS correctly.
• Collect and process all methods of payment in compliance with property and brand standards.
• Create event proposals and contracts using Delphi FDC; work closely with clients to obtain and update all event details to ensure a successful event.
• Prepare Banquet Event Orders (BEOs) for kitchen staff and host weekly BEO meetings with department heads.
• Greet clients prior to events to confirm all arrangements are in place and expectations are met.
• Follow up with client’s post-event to gather service feedback, express appreciation, and cultivate repeat and referral business.
• Respond promptly and professionally to client inquiries, issues, and special requests to ensure a quality experience.
• Communicate group needs, special requests, and event details to guest services, housekeeping, and food and beverage teams.
• Prepare group turnovers for operational department heads to support seamless execution.
• Work closely with kitchen and banquet staff to ensure all event requirements are clearly communicated and delivered.
• Notify relevant departments of customer specifications in a timely manner and elevate issues as needed.
• Maintain accurate, organized records and files to support group history, future bookings, and quality service continuity.
• Develop and maintain relationships with key corporate, business, and travel industry accounts to support market share growth.
• Coordinate property participation in seasonal wedding vendor shows and other industry events as directed.
• Assist with general sales office administrative duties as needed, including correspondence, filing, and report preparation.
• Complete special projects and other responsibilities as assigned.

Skills

Hotel sales experience

Delphi FDC / PMS

Organizational skills

Written & verbal communication

Team collaboration

Data accuracy in booking/billing

Tools

Delphi FDC

Job description

PAH Management seeks a Sales Coordinator to support hotel sales, group blocks, and event execution at our Bentonville-based properties. The role acts as a vital link between the sales team and hotel operations, ensuring smooth transitions from initial inquiry to post-event follow-up.

You will manage group room blocks, prepare event proposals, coordinate BEOs, and maintain client relationships while collaborating across departments to deliver high-quality experiences.