Client Services & Events Sales Lead

Experience Fayetteville; Fayetteville (AR); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement match

Paid time off

Flexible spending accounts

Job summary

Experience Fayetteville in Fayetteville, AR seeks a Sales and Services Manager to support the sales team from contract to departure, ensuring exceptional client experiences and accurate CRM data. You will manage signed groups, coordinate hotel blocks, venues, transportation, and provide on-site support.

You will also prospect new group business, represent Experience Fayetteville at tradeshows, prepare proposals and sales collateral, and collaborate with partners to maximize attendance and

Qualifications

• Bachelor's degree or equivalent experience in hospitality, tourism, business, marketing, or related field.
• At least 2 years of hotel experience; sales, group sales, catering, or event services experience preferred.
• Experience with a CRM system; IDSS or Simpleview is a plus.
• Very detail oriented, organized, and able to manage multiple groups simultaneously.
• Strong written and verbal communication skills with a service-first approach.
• Willing to work some evenings and weekends for events and site visits.
• Able to travel overnight and hold a valid driver's license.

Responsibilities

• Take over groups after contracts are signed and serve as the main contact through the event.
• Coordinate client needs such as hotel room blocks, venues, transportation, attractions, restaurants, and visitor guides.
• Connect planners with local partners and manage referrals and leads to partners.
• Plan and support site visits and fam tours with the sales team.
• Provide on-site support for select groups and events.
• Follow up after events to gather feedback and identify rebooking opportunities.

Skills

CRM experience

Attention to detail

Communication skills

Travel readiness

Education

Bachelor's degree or equivalent

Job description

Experience Fayetteville in Fayetteville, AR seeks a Sales and Services Manager to support the sales team from contract to departure, ensuring exceptional client experiences and accurate CRM data. You will manage signed groups, coordinate hotel blocks, venues, transportation, and provide on-site support.

You will also prospect new group business, represent Experience Fayetteville at tradeshows, prepare proposals and sales collateral, and collaborate with partners to maximize attendance and