Hospitality SaaS Support Specialist

Wander; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Wander, a hospitality technology company in Austin, seeks a Customer Support Representative to help property managers navigate WanderOS, troubleshoot issues, and guide onboarding. You will join a supportive team, communicate clearly with customers, and own problem-solving from first contact to resolution.

Not required to have SaaS experience, but curiosity and ownership of finding accurate answers are valued.

Qualifications

• 0–2 years of experience in customer service, hospitality, retail, operations, or another customer-facing role.
• Excellent written and verbal communication skills.
• Strong critical thinking and problem-solving abilities.
• Comfortable working through ambiguity and making sound decisions.
• Organized and able to manage multiple conversations and priorities.
• Willingness to learn new software and systems; SaaS experience helps.
• Willingness to work onsite in Austin, TX; relocation not available.
• Eligible to work in the U.S. without Visa sponsorship.
• Locally located in the Austin area; interviews in person.

Responsibilities

• Respond to customer questions and issues via email, chat, and phone.
• Troubleshoot basic account, website, and booking issues; escalate complex cases.
• Guide new customers through onboarding and setup of WanderOS websites, listings, and integrations.
• Document customer interactions and common issues to improve help center and processes.
• Collaborate with Product and Engineering to relay feedback and flag recurring bugs.

Skills

Customer service

Hospitality mindset

Strong communication

Problem solving

Attention to detail

Adaptability

SaaS familiarity helpful

Onsite work in Austin

Job description

Wander, a hospitality technology company in Austin, seeks a Customer Support Representative to help property managers navigate WanderOS, troubleshoot issues, and guide onboarding. You will join a supportive team, communicate clearly with customers, and own problem-solving from first contact to resolution.

Not required to have SaaS experience, but curiosity and ownership of finding accurate answers are valued.