Global Technical Support Specialist (Hospitality SaaS)

DoorDash

Boston (MA)

On-site

USD 32,000 - 47,000

Full time

14 days+

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Benefits offered by this job

401(k) with employer matching

Paid parental leave

Wellness benefits

Commuter benefits

Job summary

DoorDash’s SevenRooms team seeks a proactive Technical Support specialist to troubleshoot issues for hospitality operators globally and to teach product functionality. You will work across email, phone, and chat to diagnose problems, guide customers, and maximize ROI.

Ideal candidates bring 1+ years in high-impact customer-facing roles, strong communication, and a technical mindset with interest in hospitality tech. Experience with Zendesk, Jira, and Salesforce is a plus.

Qualifications

1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality.
Strong written and verbal communication skills across email, chat, and phone.
Proven ability to build trusted relationships with clients.
Analytical and resourceful with sharp problem-solving skills.
Technical mindset and curiosity about hospitality tech.

Responsibilities

Support Customers via Email, Phone and Chat, resolving issues promptly and with care.
Provide strategic solutions by delivering prescriptive setups tailored to client goals.
Master the SevenRooms platform and maintain deep product knowledge.
Document resolutions and maintain clear records across interactions.
Prioritize requests based on customer impact and urgency.
Use internal tools to log, track, and pull relevant data.