Hospitality Retail Associate - Guest Engagement & Upsell

Hyatt Hotels Corporation; Tucson (AZ); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Complimentary room nights

401K with company match

Paid Time Off

Employee Stock Purchase Plan

Access to resort facilities

Job summary

Hyatt Regency Lost Pines Resort and Spa in Austin, TX, is seeking a Retail Associate to assist guests in our boutique stores. You will welcome customers, assess their needs, and process payments at the register while promoting sales and promotions.

The role requires strong communication, excellent customer service, and basic math skills. Prior retail experience is preferred, with a focus on maintaining store appearance and upselling products throughout shifts.

Qualifications

• Experience delivering guest service in a fast‑paced retail or hospitality setting.
• Ability to use a cash register and handle payments.
• Excellent verbal and written communication, with strong interpersonal skills.

Responsibilities

• Greet and engage guests as they enter the store.
• Assess guest needs and offer appropriate products.
• Process payments at the cash register and handle transactions.
• Inform guests about sales and promotions and upsell where appropriate.
• Maintain store cleanliness and restock throughout the day.

Skills

Guest service

Upselling

Cash handling

Communication

Interpersonal skills

Basic math

Education

High School Education

Job description

Hyatt Regency Lost Pines Resort and Spa in Austin, TX, is seeking a Retail Associate to assist guests in our boutique stores. You will welcome customers, assess their needs, and process payments at the register while promoting sales and promotions.

The role requires strong communication, excellent customer service, and basic math skills. Prior retail experience is preferred, with a focus on maintaining store appearance and upselling products throughout shifts.