Customer Service Hospitality – Reservations | Online

Destination Services Network; Atlanta (GA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Structured onboarding

Access to reservation systems

Ongoing professional development

Flexible work environment

Collaborative team culture

Job summary

Destination Services Network is seeking an entry-level Customer Service Hospitality – Reservations role. You will help clients with reservations for hotels and travel, ensuring accurate details and a smooth process.

No prior experience required; comprehensive training is provided. This position offers a flexible work environment and ongoing professional development to support your growth in hospitality and travel.

Qualifications

• Excellent communication skills with a customer-first approach.
• Highly organized with strong attention to detail.
• Comfortable using online systems and reservation tools.
• Able to manage tasks independently and prioritize.
• Experience in customer service, hospitality, or admin is helpful but not required.

Responsibilities

• Assist clients with making and managing hotel, resort, and travel reservations.
• Communicate booking details clearly and professionally.
• Support the reservation process from inquiry to confirmation.
• Review reservation information for accuracy (dates, guest details).
• Maintain organized records of client bookings and communications.
• Provide follow-up support and answer customer questions.

Skills

Strong communication

Detail oriented

Reservation tools

Independent work

Customer service experience

Job description

Position Overview

We are seeking service-driven and detail-oriented individuals to join our team in a Customer Service Hospitality – Reservations role. This position focuses on assisting clients with coordinating reservations, managing booking details, and providing a smooth and positive customer experience.

This is an entry-level opportunity within the hospitality and travel space. No prior experience is required. Training and support are provided.

Key Responsibilities

• Assist clients with making and managing reservations for hotels, resorts, and travel-related services
• Provide clear and professional communication regarding booking details and availability
• Support the reservation process from inquiry through confirmation
• Review reservation information for accuracy, including dates and guest details
• Maintain organized records of client bookings and communications
• Provide follow-up support and respond to customer questions as needed

Qualifications

• Strong communication skills with a customer-first approach
• Organized with attention to detail
• Comfortable using online systems and reservation tools
• Ability to manage tasks independently
• Customer service, hospitality, or administrative experience is helpful but not required

What We Offer

• Structured onboarding and training
• Access to reservation systems and travel resources
• Ongoing support and professional development
• Flexible work environment
• Collaborative and supportive team culture

Ideal Candidate

This role is ideal for individuals interested in hospitality, reservations, and customer service, especially those looking to build experience in a structured, service-focused environment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.