Hospitality Representative

New Belgium Brewing Company; Virginia; Vor Ort; USD 24.000 - 34.000; Vollzeit

Benefits dieser Stelle

Medical & Dental Insurance

401k Match

Paid Time Off

Profit Sharing

Zusammenfassung

New Belgium Brewing Company is hiring a Hospitality Representative to welcome guests, lead tours, and educate visitors about our beers and culture. You’ll assist with retail operations, merchandise, and basic food service as needed, ensuring a high-quality guest experience.

The role requires strong communication, beer knowledge, and the ability to work a flexible schedule including evenings and weekends. Join a team focused on hospitality and community engagement at our Virginia location.

Qualifikationen

• Minimum six (6) months of customer service-related work experience.
• Exceptional customer service and communication skills.
• General knowledge of brewing and beer industry.
• Knowledge of laws/guidelines around alcohol service (TIPS trained).
• Able to work a flexible schedule including evenings and weekends.

Aufgaben

• Guide guests on brewery tours and provide engaging experiences.
• Conduct retail operations including merchandise stocking and register handling.
• Ensure adherence to safety guidelines and cleanliness standards.
• Provide guest-facing food service support when needed and manage service areas.
• Handle difficult situations professionally and resolve issues.

Kenntnisse

Customer service

Public speaking

Beer knowledge

Sales skills

Food service basics

Tools

Point of sale system

Jobbeschreibung

## Hospitality RepresentativeApply: Daleville, Virginia: Full time: Posted 9 Days Ago: End Date: October 31, 2026 (14 days left to apply): JR100463The role is responsible for providing support of the New Belgium brand experience through both paid and private tours, beer education and knowledge and exceptional customer service and sales and may include guest-facing food service support.**This position is available for part-time or full-time hours.****Shift will be Wednesday-Sunday. Hours range from 9AM-10PM depending on full-time or part-time status.****Essential Duties:*** Provide excellent customer service and education on NBB beers, culture and business practices* Guides guest on tours around the brewery and providing exceptional experiences* Conduct retail operations, including merchandise stocking/handling, register/money handling* Understand and practices New Belgium’s safety guidelines* Provide food service support as business needs require inclusive but not limited to serving food items, maintaining service areas, taking guests orders* Other duties as assigned**Education/ Experience/Skills:*** Minimum six (6) months of customer service-related work experience Exceptional customer service skills and abilities* General knowledge of brewing and the beer industry* Knowledge and understanding of local laws/guidelines around identification and service of alcohol (TIPS trained)* Exceptional communication skills and ability to speak in front of larges groups* General understanding of new Belgium’s branding theories, practices and strategic vision* General computer and email skills* Ability to work a flexible schedule including evening and weekends.* Ability to deal with difficult situations and resolve matters appropriately and effectively* Ability to provide guest-facing food service support when needed**Physical Requirements:*** Ability to lift objects weighing up to 90 lbs. 10 inches and carry up to 40 lbs. 100 feet.* Ability to push/pull weights up to 50 lbs. and maintain the grip strength required to carry objects including buckets and cases.* Must also show fine motor dexterity.* Demonstrate their ability to climb stairs, stoop, kneel, twist, squat and reach overhead.* The position requires frequent, constant standing and walking.**Working Conditions:** Liquid Center, Production AreasWage information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is Bell’s and New Belgium's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, or other position-related reasons.**Starting Wage Range:** **Tipped role with guaranteed** ****$21.00/**hour minimum**All Full-time Coworkers at Bell’s and New Belgium enjoy the following benefits after one calendar month of employment: Medical & Dental Insurance (options available for dependents), Basic Term Life and AD&D Insurance, Short Term Disability Insurance, Flexible Spending Account, Employee Assistance Program, PTO, 401k Match, Paid Caregiver Leave, and Profit Sharing. Details will be shared, and questions answered during our interview process.