Hospitality General Manager

New Belgium Brewing Company; Kalamazoo (MI); On-site; USD 75,000 - 87,000; Full time

Benefits offered by this job

Medical & Dental Insurance (options)

401k Match

Paid Time Off (PTO)

Profit Sharing

Phone/data reimbursement

Job summary

New Belgium Brewing Company in Kalamazoo seeks a dynamic hospitality leader to direct Front of House and Back of House operations and event programming. You will oversee staffing, budgeting, and strategic initiatives while ensuring high guest satisfaction and regulatory compliance.

Responsibilities include developing marketing and branding campaigns, training staff, and coordinating with culinary and event teams to deliver exceptional experiences. This role requires nights and weekends.

Qualifications

• 3+ years of team management and customer service experience.
• Exceptional customer service skills and abilities. Must communicate clearly and effectively with all managers, coworkers, guests, and business partners at all business volume levels.
• High level interpersonal and mediation skills. Ability to deal with difficult situations and resolve matters appropriately and effectively.
• Working knowledge of financial statements.
• Knowledge of brewing processes and Food & Beverage industry.
• In depth understanding of marketing/branding best practices and procedures.
• Advanced verbal & written and public speaking skills.
• Windows OS and Microsoft Office experience desirable.

Responsibilities

• Oversee and direct day to day operations onsite (averaging 40-45 hours/week).
• Facilitation of strategic priorities, departmental goals, initiatives, and performance work objectives management, while seeking process improvements.
• Ensure the efficient and profitable business performance of the restaurant and the optimal utilization of staff and resources. Oversee staff scheduling.
• Oversee and report on budgeting and department finances, managing profitability & allocating resources.
• Oversee inventory management.
• Manage staff hiring and performance; provide training/mentoring and facilitate professional development.
• Attract patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.
• Integration of Sales and Branding campaigns into the site aesthetic and experience
• Maintain high standards of food, service, health, and safety. Uphold legal requirements.
• Upkeep and attention to care of equipment and arrangements for repairs, contracts, and other services.
• Active member of the FOH, BOH & Event Programming Teams as needed
• Other duties as assigned

Skills

Team management

Customer service

Budgeting

Staff scheduling

Marketing/branding

Public speaking

Communication

Interpersonal skills

Tools

Windows OS

Microsoft Office

Job description

This position is responsible for creating, directing, and maintaining a high value, on premise, guest experience, through the leadership and management of the Front of House (FOH), Back of House (BOH) & Event Programming Teams. This is a full-time position at our Downtown Kalamazoo Hospitality campus.

Essential Duties:

• Oversee and direct day to day operations onsite (averaging 40-45 hours/week)
• Facilitation of strategic priorities, departmental goals, initiatives, and performance work objectives management, while seeking process improvements.
• Ensure the efficient and profitable business performance of the restaurant and the optimal utilization of staff and resources. Oversee staff scheduling.
• Oversee and report on budgeting and department finances, managing profitability & allocating resources.
• Oversee inventory management.
• Manage staff hiring and performance; provide training/mentoring and facilitate professional development
• Attract patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.
• Integration of Sales and Branding campaigns into the site aesthetic and experience
• Maintain high standards of food, service, health, and safety. Uphold legal requirements.
• Upkeep and attention to care of equipment and arrangements for repairs, contracts, and other services
• Active member of the FOH, BOH & Event Programming Teams as needed
• Other duties as assigned

Education / Experience / Skills:

• 3+ of team management and customer service experience.
• Exceptional customer service skills and abilities. Must be able to communicate clearly and effectively with all managers, coworkers, guests, and business partners at all business volume levels.
• High level interpersonal and mediation skills. Ability to deal with difficult situations and resolve matters appropriately and effectively
• Working knowledge of financial statements
• Knowledge of brewing processes and Food & Beverage industry
• In depth understanding of marketing/branding best practices and procedures
• Advanced verbal & written and public speaking skills
• Windows OS and Microsoft Office experience desirable

Percent of Travel: 0-10%

Working Conditions: Office; Restaurant environment; Position requires working nights & weekends

Physical Requirements :

• The position requires frequent, constant standing and walking.
• Be able to work in a standing position for long periods of time (up to 10 hours).
• Be able to reach, bend, stoop and frequently lift up to 40 pounds.
• Must be able to move and process information quickly.
• Continuously bend, reach, twist and use your hands and arms.

Wage information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is New Belgium's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, or other position-related reasons.

Starting Salary Range: $75,000.00 - $87,000.00

Benefits:

• Medical & Dental Insurance (options available for dependents)
• Basic Term Life and AD&D Insurance
• Short Term Disability Insurance
• Flexible Spending Account
• Employee Assistance Program
• PTO
• 401k Match
• Paid Caregiver Leave
• Profit Sharing
• Phone/data reimbursement for certain positions with 'On Call' responsibilities

Details will be shared, and questions answered during our interview process.

EEO Statement

Bell's and New Belgium welcomes all.

We are committed to building an environment that is diverse, equitable, and inclusive within our own walls and amidst the entire craft beer community.

Bell's and New Belgium strictly prohibits and does not tolerate discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender identity and expression (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, marital status, sexual orientation, genetic information, or any other characteristic protected under applicable federal, state or local law.