Hospitality Representative

New Belgium Brewing Company Inc; Daleville (VA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical & Dental Insurance

PTO

401k Match

Profit Sharing

Short Term Disability Insurance

Job summary

New Belgium Brewing Company Inc is seeking a guest services associate for our Liquid Center brewery. You will educate guests about our beers, guide tours, assist with merchandise and sales, and help uphold safety guidelines while delivering memorable experiences.

We value strong communication, beer knowledge, and a flexible schedule including evenings and weekends. This role offers benefits such as medical and dental insurance, PTO, and a 401(k) plan, with a focus on guest satisfaction and

Qualifications

• Minimum six (6) months of customer service-related work experience.
• Exceptional customer service skills and abilities.
• General knowledge of brewing and the beer industry.
• Knowledge and understanding of local laws/guidelines around identification and service of alcohol (TIPS trained).
• Exceptional communication skills and ability to speak in front of larges groups.
• General understanding of New Belgium’s branding theories, practices and strategic vision.
• General computer and email skills.
• Ability to work a flexible schedule including evening and weekends.
• Ability to deal with difficult situations and resolve matters appropriately and effectively.
• Ability to provide guest-facing food service support when needed.

Responsibilities

• Provide excellent customer service and education on NBB beers, culture and business practices
• Guides guest on tours around the brewery and providing exceptional experiences
• Conduct retail operations, including merchandise stocking/handling, register/money handling
• Understand and practices New Belgium’s safety guidelines
• Provide food service support as business needs require inclusive but not limited to serving food items, maintaining service areas, taking guests orders
• Other duties as assigned

Skills

Customer service

Exceptional customer service

Communication skills

Public speaking

Brewing knowledge

TIPS trained

Branding knowledge

Computer skills

Tools

Computer skills

Job description

Essential Duties

• Provide excellent customer service and education on NBB beers, culture and business practices
• Guides guest on tours around the brewery and providing exceptional experiences
• Conduct retail operations, including merchandise stocking/handling, register/money handling
• Understand and practices New Belgium’s safety guidelines
• Provide food service support as business needs require inclusive but not limited to serving food items, maintaining service areas, taking guests orders
• Other duties as assigned

Education/ Experience/Skills

• Minimum six (6) months of customer service-related work experience
• Exceptional customer service skills and abilities
• General knowledge of brewing and the beer industry
• Knowledge and understanding of local laws/guidelines around identification and service of alcohol (TIPS trained)
• Exceptional communication skills and ability to speak in front of larges groups
• General understanding of new Belgium’s branding theories, practices and strategic vision
• General computer and email skills
• Ability to work a flexible schedule including evening and weekends.
• Ability to deal with difficult situations and resolve matters appropriately and effectively
• Ability to provide guest-facing food service support when needed

Physical Requirements

• Ability to lift objects weighing up to 90 lbs. 10 inches and carry up to 40 lbs. 100 feet.
• Ability to push/pull weights up to 50 lbs. and maintain the grip strength required to carry objects including buckets and cases.
• Must also show fine motor dexterity.
• Demonstrate their ability to climb stairs, stoop, kneel, twist, squat and reach overhead.
• The position requires frequent, constant standing and walking.

Working Conditions

Liquid Center, Production Areas

Wage information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is Bell’s and New Belgium's good faith and reasonable estimate of the compensation range and benefits offered for this position.

Starting Wage Range: Tipped role with guaranteed $21.00/hour minimum

Benefits

• Medical & Dental Insurance (options available for dependents)
• Basic Term Life and AD&D Insurance
• Short Term Disability Insurance
• Flexible Spending Account
• Employee Assistance Program
• PTO
• 401k Match
• Paid Caregiver Leave
• Profit Sharing

EEO Statement

Bell’s and New Belgium welcomes all. We are committed to building an environment that is diverse, equitable, and inclusive within our own walls and amidst the entire craft beer community. Bell’s and New Belgium strictly prohibits and does not tolerate discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender identity and expression (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, marital status, sexual orientation, genetic information, or any other characteristic protected under applicable federal, state or local law.

At New Belgium, we’re committed to proving that business can be a force for good. When you join our team, you’ll play a role in bringing world‑class beer to our fans – and you’ll have a hell of a lot of fun doing it. Empowered people make exceptional beer – and build successful, lasting businesses. At Bell’s, this philosophy drives us every day. If our commitment to investing in our coworkers makes us a bit eccentric—well, it wouldn’t be the first time someone has used that word to describe us. We believe beer and business can be a catalyst to renew trust and unity in our communities. This includes doing right by our team members through competitive benefit programs, exclusive employment perks, and opportunities for continued education. Over 38 years, we’ve found it’s the best way to build a fantastic community of damn good people with a diversity of identities and perspectives who make the best beer in the world. And our company’s future depends on it, too. While we retain our independent spirit in countless ways, Bell’s Brewery joined forces with New Belgium Brewing in early 2022. We are integrated two iconic breweries as one company with shared policies, benefits, and programs. As we bring the best of our two companies together, we will continue to strive for transparency with all our current and future coworkers.