Hospitality Representative

New Belgium Brewing; Daleville (VA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical & Dental Insurance

401k Match

Paid Time Off

Caregiver Leave

Profit Sharing

Job summary

Bell's and New Belgium are seeking a guest experience associate to support the brand through paid and private tours, beer education, and exceptional customer service. The role offers part-time or full-time hours with a Wednesday–Sunday schedule, 9 AM–10 PM, and includes guest-facing food service support and merchandise handling.

Applicants should have at least six months of customer service experience, knowledge of brewing, and strong communication skills.

Qualifications

• Minimum six months of customer service experience.
• General knowledge of brewing and beer industry.
• Knowledge of local alcohol service guidelines; TIPS training preferred.
• Exceptional communication skills and ability to speak to large groups.
• Understanding of New Belgium branding theories and strategic vision.
• General computer and email skills.
• Flexible schedule including evenings and weekends.
• Ability to handle difficult situations and resolve matters effectively.
• Ability to provide guest-facing food service support when needed.

Responsibilities

• Provide excellent customer service and education on beers, culture and business practices.
• Guide guests on tours around the brewery and deliver exceptional experiences.
• Conduct retail operations including merchandise stocking and register handling.
• Understand and follow New Belgium safety guidelines.
• Provide guest-facing food service support when needed.

Skills

Customer service

Public speaking

Food service

Flexibility

Teamwork

Tools

POS system

Computer skills

Job description

The role is responsible for providing support of the New Belgium brand experience through both paid and private tours, beer education and knowledge and exceptional customer service and sales and may include guest-facing food service support.

This position is available for part-time or full-time hours.

Shift will be Wednesday-Sunday. Hours range from 9AM-10PM depending on full-time or part-time status.

Essential Duties:

• Provide excellent customer service and education on NBB beers, culture and business practices
• Guides guest on tours around the brewery and providing exceptional experiences
• Conduct retail operations, including merchandise stocking/handling, register/money handling
• Understand and practices New Belgium's safety guidelines
• Provide food service support as business needs require inclusive but not limited to serving food items, maintaining service areas, taking guests orders
• Other duties as assigned

Education/ Experience/Skills:

• Minimum six (6) months of customer service-related work experience
  Exceptional customer service skills and abilities
• General knowledge of brewing and the beer industry
• Knowledge and understanding of local laws/guidelines around identification and service of alcohol (TIPS trained)
• Exceptional communication skills and ability to speak in front of larges groups
• General understanding of new Belgium's branding theories, practices and strategic vision
• General computer and email skills
• Ability to work a flexible schedule including evening and weekends.
• Ability to deal with difficult situations and resolve matters appropriately and effectively
• Ability to provide guest-facing food service support when needed

Physical Requirements:

• Ability to lift objects weighing up to 90 lbs. 10 inches and carry up to 40 lbs. 100 feet.
• Ability to push/pull weights up to 50 lbs. and maintain the grip strength required to carry objects including buckets and cases.
• Must also show fine motor dexterity.
• Demonstrate their ability to climb stairs, stoop, kneel, twist, squat and reach overhead.
• The position requires frequent, constant standing and walking.

Working Conditions:

Liquid Center, Production Areas

Wage information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is Bell's and New Belgium's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, or other position-related reasons.

Starting Wage Range:

$21.00/hour

All Full-time Coworkers at Bell's and New Belgium enjoy the following benefits after one calendar month of employment: Medical & Dental Insurance (options available for dependents), Basic Term Life and AD&D Insurance, Short Term Disability Insurance, Flexible Spending Account, Employee Assistance Program, PTO, 401k Match, Paid Caregiver Leave, and Profit Sharing. Details will be shared, and questions answered during our interview process.

EEO Statement

Bell's and New Belgium welcomes all. We are committed to building an environment that is diverse, equitable, and inclusive within our own walls and amidst the entire craft beer community.

Bell's and New Belgium strictly prohibits and does not tolerate discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender identity and expression (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, marital status, sexual orientation, genetic information, or any other characteristic protected under applicable federal, state or local law.