Hospitality PMS Trainer & Go-Live Coach

Kavaliro; Orlando (FL); On-site; USD 52,000 - 59,000; Full time

Job summary

Kavaliro seeks an experienced Application Consultant / Trainer with hospitality operations and PMS expertise to guide large-scale hotel system deployments. The role emphasizes end-user training, operational consulting, go-live support, and user adoption in fast-paced environments.

You will partner with property teams to train on PMS workflows, procedures, and industry best practices, traveling to client sites to ensure smooth transitions and measurable adoption.

Qualifications

• 3+ years of experience in hospitality operations, hospitality technology, or PMS consulting/training.
• Strong understanding of hotel operations, including Reservations, Guest check-in/check-out, Revenue transactions and folio management, Night audit and financial reconciliation, Housekeeping operations.
• Experience delivering training, coaching, or operational support to hospitality teams.
• Strong presentation, communication, and facilitation skills.
• Ability to work independently and effectively in dynamic customer environments.
• Willingness and ability to travel extensively for implementation and go-live events.
• Ability to work intensive deployment schedules, including multi-day implementation events requiring extended work hours.

Responsibilities

• Deliver instructor-led and hands-on end-user training during PMS implementation projects.
• Support property teams through go-live events, ensuring a smooth transition to new systems and processes.
• Train users on PMS workflows, operational procedures, and hospitality industry best practices.
• Provide on-site consultation and support during implementation, stabilization, and adoption periods.
• Work closely with hotel management, front office, housekeeping, finance, and operational teams to ensure successful implementation outcomes.
• Assist with hospitality technology deployments across a variety of hospitality organizations and property types.
• Identify operational challenges and recommend workflow improvements that maximize system utilization.
• Serve as a trusted advisor to property teams throughout implementation and post-go-live support activities.
• Document training outcomes, user feedback, and adoption progress.

Skills

Hospitality operations

PMS training / consulting

End-user training delivery

Travel willingness

Education

Bachelor's degree in Hospitality Management, Business, Information Systems, or related field

Tools

PMS platforms

Hospitality technology

Job description

Kavaliro seeks an experienced Application Consultant / Trainer with hospitality operations and PMS expertise to guide large-scale hotel system deployments. The role emphasizes end-user training, operational consulting, go-live support, and user adoption in fast-paced environments.

You will partner with property teams to train on PMS workflows, procedures, and industry best practices, traveling to client sites to ensure smooth transitions and measurable adoption.