Hospitality Performance Consultant

Frontline Performance Group; United States; Remote; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health plans

Dental & Vision

Short-term Disability

Long-term Disability

Life Insurance

AD&D

401K matching

Paid Time Off

Holiday closure

Parental Leave

Job summary

Frontline Performance Group seeks a Customer Success Consultant to act as the property-level performance expert for an assigned portfolio of hotels. You will help leaders understand, prioritize, and realize value from IN-Gauge, modeling adoption, revenue impact, and frontline execution across properties.

You will develop deep knowledge of each property’s business and adoption level, delivering clear recommendations and influencing General Managers and senior leaders to maximize results.

Qualifications

• 3+ years of professional experience in hotel operations, hospitality Customer Success, account management, consulting, or a related role.
• Hands-on hotel/hospitality operations experience required.
• Experience in roles such as Front Desk Manager, Front Office Manager, Rooms Division Manager, Hotel Operations Manager, Assistant General Manager, or similar leadership.
• Strong understanding of hotel operations, property-level performance, and GM priorities.
• Strong presentation, facilitation, and communication skills with senior leaders.
• Demonstrated ability to build trusted relationships with stakeholders at multiple levels.
• Strong analytical skills to translate performance data into actionable insights.
• Commercial mindset with understanding of revenue, profitability, performance and ROI.
• Ability to balance strategic relationships with operational execution.
• Proactive, organized, ownership-focused attitude.
• Comfortable using software and performance data to drive action.
• Ability to manage multiple relationships, priorities, and deadlines.
• Willingness to travel up to 20%.

Responsibilities

• As a Customer Success Consultant, serve as the property-level performance expert for your portfolio, helping hotel leaders understand and realize the value of IN-Gauge.
• Develop deep understanding of each property's business, goals, and adoption level; provide clear recommendations to improve adoption and results.
• Build credibility as a performance and profit advisor with General Managers and senior leaders; engage Program Champions for frontline execution.
• Translate performance data into clear business insights and recommended actions for leadership.
• Lead recurring monthly or quarterly property performance discussions and business reviews with Customer Success leadership.
• Drive IN-Gauge adoption through leadership alignment, accountability, and proactive communication.
• Maintain strong multi-level relationships across hotel decision-makers to support sustained adoption and retention.
• Identify churn signals and escalate risks to Customer Success leadership.
• Refer additional product opportunities (DeskMax, CheckMax, BookMax) as appropriate.
• Travel to assigned properties and participate in client meetings and events as required.

Skills

Hotel ops expertise

Customer Success

Relationship management

Data interpretation

Presentation skills

Job description

Frontline Performance Group seeks a Customer Success Consultant to act as the property-level performance expert for an assigned portfolio of hotels. You will help leaders understand, prioritize, and realize value from IN-Gauge, modeling adoption, revenue impact, and frontline execution across properties.

You will develop deep knowledge of each property’s business and adoption level, delivering clear recommendations and influencing General Managers and senior leaders to maximize results.