Remote Hospitality Performance Consultant

Frontline Performance Group

United States

Remote

USD 55,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Health plans

Dental & Vision plans

Disability insurance

Life Insurance

401K with matching

Paid Time Off

Parental Leave

Job summary

FPG is seeking a Customer Success Consultant to act as the property-level performance expert for an assigned portfolio, helping hotel leaders understand, prioritize, and realize the value of IN‑Gauge. You will analyze business goals, performance drivers, and adoption, delivering clear recommendations to improve frontline execution and incremental revenue.

You will build strong relationships with General Managers and Program Champions, ensuring ongoing engagement and cross-property collaboration

Qualifications

3+ years of professional experience in hotel operations, hospitality Customer Success, account management, consulting, or a related role.
Hands-on hotel/hospitality operations experience required.
Ability and willingness to travel up to 20%.

Responsibilities

Serve as the property-level performance expert for your assigned portfolio and help hotel leaders understand, prioritize, and realize the value of IN‑Gauge.
Analyze property business, leadership goals, performance drivers and adoption; provide clear recommendations to improve adoption and revenue.
Build credibility and relationships with General Managers and senior property leaders; maintain engagement with Program Champions.
Lead recurring property performance discussions and business reviews; drive adoption through leadership alignment and accountability.
Communicate results to influence adoption, execution, and accountability across properties.
Identify additional product and expansion opportunities and partner with Success leadership to resolve challenges.