Hospitality PBX & Guest Services Agent

Holiday Inn Club Vacations Incorporated; Nevada; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Excellent culture

Medical benefits

401K

PTO

Tuition assistance

Free meal per shift

Growth opportunities

Employee Assistance Program

Job summary

Holiday Inn Club Vacations is seeking a PBX Guest Services Agent to assist with inbound information requests from owners, guests, and resort staff. You will distribute calls, track requests, and coordinate with departments to ensure timely responses, while providing front desk support as needed.

The role requires hospitality experience, excellent English communication, and the ability to multitask in a dynamic resort environment.

Qualifications

• Must have timeshare resort or hospitality experience within the guest services industry and be able to professionally communicate via a telephone switchboard with enthusiasm, positivity, and sincerity.
• May have in-person contact with guests and may directly address and mitigate guest concerns.
• Must be able to develop and maintain comprehensive knowledge of resort procedures and operations, and ensure communication of relevant information as required.
• Must possess a sincere dedication to providing an unsurpassed level of owner and guest satisfaction.
• Must have demonstrated exceptional verbal and written communication skills.

Responsibilities

• Handle all Guest Service information requests from all incoming and outgoing communication areas as needed, while ensuring a timely response to promote guest satisfaction.
• Relay all communication to appropriate service departments, whether within the resort or to corporate club owner services, as required.
• Follow up with the owner, guest, and department concerns.
• Maintain complete records of guest-signed registration forms. Receive and log all incoming and outgoing mail and parcels for guests, owners, and other departments.
• Provide front desk support to the department.

Skills

Timeshare experience

Guest services

Communication skills

Multitasking

Microsoft Office

Education

High School Diploma or GED

Tools

Telephone switchboard

Microsoft Office Suite

Job description

Holiday Inn Club Vacations is seeking a PBX Guest Services Agent to assist with inbound information requests from owners, guests, and resort staff. You will distribute calls, track requests, and coordinate with departments to ensure timely responses, while providing front desk support as needed.

The role requires hospitality experience, excellent English communication, and the ability to multitask in a dynamic resort environment.