Hospitality PBX & Guest Services Agent

Miami Marriott Dadeland; Kendall (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision

Paid Time Off

401K

Parking and Metro Reimbursement

Travel Perks and Benefits

Recognition and Rewards

Holiday pay

Free Meals

Free uniforms

Free life insurance

Free short-term disability

Job summary

Marriott Miami Dadeland is seeking a full-time, non-management front desk/guest services associate to operate the hotel switchboard, assist guests with requests, and support check-in/check-out procedures.

Responsibilities include handling wake-up calls, communications, and providing information about amenities and local attractions to ensure a positive guest experience. This role requires professional, courteous service throughout the shift.

Responsibilities

• Answer guest calls and wake-up requests via the hotel switchboard.
• Process guest requests for messages, wake-up calls, and related services.
• Assist with check-ins/check-outs, payments, and room key activation.
• Provide information on room features, amenities, and local area attractions.
• Maintain professional communication and coordinate with relevant departments.

Job description

Marriott Miami Dadeland is seeking a full-time, non-management front desk/guest services associate to operate the hotel switchboard, assist guests with requests, and support check-in/check-out procedures.

Responsibilities include handling wake-up calls, communications, and providing information about amenities and local attractions to ensure a positive guest experience. This role requires professional, courteous service throughout the shift.