Hospitality PBX & Guest Communications Operator

Davidson Hospitality Group.; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Multiple Tiers of Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off (vacation, sick, bereavement, and Holidays)

401K Match

Job summary

Davidson Hospitality Group. at Eden Roc Miami Beach is seeking a dedicated Telephone/PBX Operator passionate about providing exceptional service. This role involves being the first point of contact for guests and handling all calls with professionalism.

The ideal candidate possesses excellent communication skills, can multitask in a fast-paced environment, and has a high school diploma or equivalent. Join our team to enhance the guest experience in our vibrant oceanfront resort.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills, both verbal and written.
• Previous experience operating a PBX or multi-line phone system preferred.
• Strong customer service skills and the ability to remain calm under pressure.
• Basic computer skills, including proficiency in Microsoft Office and email.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Handle all incoming and outgoing calls with professionalism and efficiency.
• Be the first point of contact for our guests.

Job description

Davidson Hospitality Group. at Eden Roc Miami Beach is seeking a dedicated Telephone/PBX Operator passionate about providing exceptional service. This role involves being the first point of contact for guests and handling all calls with professionalism.

The ideal candidate possesses excellent communication skills, can multitask in a fast-paced environment, and has a high school diploma or equivalent. Join our team to enhance the guest experience in our vibrant oceanfront resort.