Hospitality Ops Supervisor: Front Office & Housekeeping

Hyatt Hotels Corporation; Savannah (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

Hyatt Hotels Corporation seeks an Operations Supervisor to lead Front Office and Housekeeping teams, delivering exceptional guest service and maintaining Hyatt's standards.

You will train, schedule, coach staff, and coordinate daily operations across both departments to create a seamless guest experience from arrival to departure. This role offers development into future leadership opportunities within Hyatt.

Qualifications

• Supervisors possess strong leadership, communication, and relationship-building skills.
• Experience in Front Office, Guest Services, Housekeeping, or Rooms Operations.
• Coaching and guiding associates to achieve departmental goals.

Responsibilities

• Lead and support Front Office and Housekeeping associates in delivering exceptional guest service.
• Help ensure guest rooms and public spaces meet Hyatt's quality and cleanliness standards.
• Assist with guest registration, service recovery, and communication of hotel services and promotions.
• Coach and develop team members through ongoing training and feedback.
• Coordinate daily operations to ensure a seamless guest experience from arrival through departure.
• Foster a positive, collaborative environment between Front Office and Housekeeping teams.
• Respond to guest inquiries and concerns with professionalism and a service-focused mindset.

Skills

Leadership

Communication

Relationship-building

Training

Scheduling

Interviews

Coaching

Payroll review

Job description

Hyatt Hotels Corporation seeks an Operations Supervisor to lead Front Office and Housekeeping teams, delivering exceptional guest service and maintaining Hyatt's standards.

You will train, schedule, coach staff, and coordinate daily operations across both departments to create a seamless guest experience from arrival to departure. This role offers development into future leadership opportunities within Hyatt.