Hospitality Ops Manager - Guest Experience & Team Growth

Compass Group USA; Mountain View (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Wolfgang Puck Catering, a Compass Group USA member, seeks an Assistant General Manager to lead a corporate dining account and catering program. Working with the General Manager, culinary leadership, and clients, you will drive daily operations, develop team members, and support financial and service objectives.

This role rewards collaboration, operational excellence, and guest-focused service, with opportunities to implement new programs, mentor staff, and ensure compliance with food safety and

Qualifications

• Experience in hospitality, corporate dining, catering, foodservice, restaurants, hotels, conference centers, or related service environments.
• Experience supporting operational leadership, team development, and client relationship management.
• Strong commitment to hospitality, customer service, and creating exceptional guest experiences.
• Ability to lead through collaboration, communication, and coaching.
• Strong organizational and problem-solving skills with the ability to manage multiple priorities.
• Experience working in fast-paced environments with changing business needs.
• Understanding of financial reporting, labor management, and operational performance metrics.
• Ability to build effective relationships across teams and departments.
• Comfort using technology, including Microsoft Office Suite, Outlook, reporting tools, and operational systems.

Responsibilities

• Oversee daily dining, hospitality, and catering operations.
• Ensure exceptional guest experiences through high service standards and operational consistency.
• Plan and execute catering events, meetings, and functions.
• Build and maintain positive relationships with clients, guests, and internal stakeholders.
• Assist with budgeting, labor scheduling, forecasting, and expense controls.
• Monitor operational performance and identify opportunities to improve efficiency, quality, and guest satisfaction.
• Coach, support, and develop team members, fostering an inclusive and engaging workplace culture.
• Participate in recruitment, onboarding, training, and employee development initiatives.
• Collaborate with culinary and operations teams to implement new programs, promotions, and service offerings.
• Ensure compliance with food safety, sanitation, workplace safety, and company standards.
• Assist with inventory management, purchasing, and operational planning activities.
• Support client satisfaction programs and respond proactively to feedback and service opportunities.

Skills

Leadership

Client relations

Customer service

Collaboration

Communication

Coaching

Problem solving

Time management

Tech proficiency

Education

Hospitality/Business degree

Tools

Microsoft Office Suite

Outlook

Reporting tools

Operational systems

Job description

Wolfgang Puck Catering, a Compass Group USA member, seeks an Assistant General Manager to lead a corporate dining account and catering program. Working with the General Manager, culinary leadership, and clients, you will drive daily operations, develop team members, and support financial and service objectives.

This role rewards collaboration, operational excellence, and guest-focused service, with opportunities to implement new programs, mentor staff, and ensure compliance with food safety and