Hospitality Ops Manager – Front Office & Housekeeping

Walmart; Atlanta (GA); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health Benefits

Vacation time

Wellness days

Manager Development Program

Tuition Reimbursements

Transit Benefits

Job summary

Embassy Suites in NYC is seeking an Operations Manager to lead front office and housekeeping, ensuring productivity and guest satisfaction. You will supervise shifts, coordinate labor, and uphold brand standards across all departments.

Regular attendance, guest issue resolution, and participation in hotel meetings are required. Night audit duties and manager development opportunities may be part of the role.

Responsibilities

• Assist within the Rooms Division with managing the Front Office and Housekeeping operations.
• Provide strong lobby presence to assist front desk agents and guests.
• Provide all aspects of shift coverage in the Front Office and Housekeeping operations as needed.
• Monitors the pre-arrival planning process to deliver against guest preferences effectively, maximize the use of room inventories, and drive incremental revenue.
• Understand brand standards and operation requirements for performance in each discipline area.
• Coordinates labor scheduling and leads shifts across each discipline area depending on property needs.
• Directs and works with Team members to carry out guest arrival and departure procedures.
• Ensure Front Office and Housekeeping are functioning to Embassy Suites standards (i.e., cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, and Signage standards).
• Handle guests' special requests and customer complaints during shift.
• Perform all other front desk duties and responsibilities.
• Investigate and handle complaints, disturbances, emergencies, etc., during shift.
• Manage Team members' Attendance calendar, time edits, and conduct call-around for shifts as needed.
• Coach, train, and counsel hourly Team members and administer discipline as needed.
• Perform some Night Audit functions, review all Night Audit related procedures, and produce Night Audit reports.
• Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.
• Attend all hotel-required meetings and training.
• Any other duties as assigned by General Manager.

Job description

Embassy Suites in NYC is seeking an Operations Manager to lead front office and housekeeping, ensuring productivity and guest satisfaction. You will supervise shifts, coordinate labor, and uphold brand standards across all departments.

Regular attendance, guest issue resolution, and participation in hotel meetings are required. Night audit duties and manager development opportunities may be part of the role.