Hospitality Ops Leader — Assistant General Manager

Sandpiper Hospitality; Bluffton (SC); Presencial; USD 45.000 - 55.000; Tempo integral

Benefícios oferecidos por esta vaga

Paid vacation

Travel perks

Healthcare coverage

Incentives program

Brand training

Resumo da vaga

Sandpiper Hospitality in Bluffton, SC is seeking an Assistant General Manager to be the essential second-in-command and help steer daily hotel operations. You will lead the front desk, assume Manager on Duty responsibilities, and work closely with the GM to drive occupancy, profitability, and guest satisfaction.

You will supervise two or more associates, participate in payroll, budgeting, training, and coaching, and safeguard company assets while upholding brand standards.

Qualificações

• Proven track record of driving operational efficiency and profitability.
• Exceptional leadership, communication, analytical, and problem-solving skills.
• BONUS! Experience managing operations within major hotel brands (e.g., Choice, IHG, Marriott).
• Experience with budgeting, financial management, or project management.

Responsabilidades

• Operational Oversight & Manager on Duty: Assume responsibility for working various shifts at the front desk and sharing "Manager on Duty" responsibilities with the GM. Ensure all front desk operations, policies, and Sandpiper and brand standards are upheld.
• Team Leadership & Development: Direct the work of at least two or more employees. Provide coaching, training, and annual performance appraisals.
• Financial & Sales Support: Assist the GM in monitoring cash management, budgetary control measures (labor, room expense, inventory), and managing property revenue. Conduct sales activities to increase occupancy and revenue.
• Quality & Guest Experience: Meet with guests, monitor social media, resolve issues, ensure clean rooms and guest/associate satisfaction, uphold Say Yes to a Simple Request.
• Property & Asset Protection: Protect company assets and guest information; provide backup duties as needed to ensure operation.

Conhecimentos

Leadership

Front desk ops

Payroll review

Training & development

Descrição da vaga

Sandpiper Hospitality in Bluffton, SC is seeking an Assistant General Manager to be the essential second-in-command and help steer daily hotel operations. You will lead the front desk, assume Manager on Duty responsibilities, and work closely with the GM to drive occupancy, profitability, and guest satisfaction.

You will supervise two or more associates, participate in payroll, budgeting, training, and coaching, and safeguard company assets while upholding brand standards.