Hospitality Ops Director - Facilities & Guest Experience

Hilton; Downey (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

Hilton in Downey, CA is seeking a Property Operations Director to oversee the safety, functionality, and hospitality of our hotel. You will lead facility operations, ensure regulatory compliance, and manage preventive maintenance and capital projects from budgeting to permits.

Join a team focused on guest service excellence, energy management, and professional development to attract and retain top talent while delivering memorable stays in a dynamic, fast-paced environment.

Qualifications

• Experience leading hotel facility operations with focus on safety and compliance.
• Ability to manage budgets, forecasting, and capital projects.
• Proven leadership in developing high-performing teams and guest-service excellence.

Responsibilities

• Lead facility operations: safety, compliance, and functionality of buildings and systems.
• Oversee facility maintenance, energy management, and preventive programs.
• Direct capital projects: budgeting, bidding, licensing and permitting.
• Drive daily operations including guest service, quality, inventory, and budgeting.

Skills

Facility Operations

Safety Compliance

Budgeting

Forecasting

Guest Service

Leadership

Job description

Hilton in Downey, CA is seeking a Property Operations Director to oversee the safety, functionality, and hospitality of our hotel. You will lead facility operations, ensure regulatory compliance, and manage preventive maintenance and capital projects from budgeting to permits.

Join a team focused on guest service excellence, energy management, and professional development to attract and retain top talent while delivering memorable stays in a dynamic, fast-paced environment.