Director of Restaurant Operations & Guest Experience

Hilton; Houston (TX); On-site; USD 150,000 - 220,000; Full time

Benefits offered by this job

Travel perks

ESPP discount

Parental leave

Caregiving support

Crisis concierge

Mental health resources

Paid time off

Health benefits

Retirement plans

Job summary

Hilton is seeking a Director of Restaurants to lead operations across multiple hotel dining outlets, delivering memorable experiences that elevate guest stays. The role emphasizes strategic planning, guest service standards, revenue growth, and a high-performing team while upholding health, safety, and regulatory compliance.

The position requires visionary leadership to align culinary excellence with brand standards, optimize profitability, and foster a culture of hospitality that motivates

Responsibilities

• Ensure seamless operations: Plan and direct all aspects of restaurant operations - including systems management, budgeting, forecasting, product quality, cost controls, and policy implementation - ensuring alignment with business goals and profitability targets
• Shape guest satisfaction strategies: Define and implement innovative guest service standards and initiatives, monitoring trends, gathering feedback, and driving solutions to enhance the guest experience
• Drive outlet performance: Provide leadership support to outlet managers to ensure high-quality standards are met across all food and beverage service areas, supporting daily operations and driving continuous improvements
• Maximize revenue opportunities: Develop and implement strategies to promote restaurant food, beverages, and services in alignment with food & beverage marketing programs
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs
• Ensure regulatory excellence: Uphold compliance with health, safety, sanitation, and alcohol awareness regulations, fostering a culture committed to the highest standards of guest and team member wellbeing

Job description

Hilton is seeking a Director of Restaurants to lead operations across multiple hotel dining outlets, delivering memorable experiences that elevate guest stays. The role emphasizes strategic planning, guest service standards, revenue growth, and a high-performing team while upholding health, safety, and regulatory compliance.

The position requires visionary leadership to align culinary excellence with brand standards, optimize profitability, and foster a culture of hospitality that motivates