Hospitality Operations Manager

Terry Black's Barbecue; San Antonio (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Black Family Hospitality (BFH), owner of Terry Black's BBQ, is seeking an Assistant General Manager to provide supervision across the restaurant, hire and train staff, and lead in daily operations to drive guest satisfaction and performance.

The AGM will oversee scheduling, inventory, cost controls, and compliance with health and alcohol regulations, while modeling strong leadership and a positive culture to motivate the team.

Qualifications

• Strong supervisory and leadership experience in a restaurant setting.
• Excellent customer service and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety and restaurant guidelines.
• Proficiency with Microsoft Office Suite or related software.

Responsibilities

• Hires and trains restaurant staff.
• Organizes and oversees the staff schedules.
• Conducts performance evaluations.
• Handles discipline and termination of employees.
• Supervises food preparation and ensures health and safety standards.
• Ensures customer satisfaction across the restaurant and dining experience.
• Handles customer complaints diplomatically.
• Ensures compliance with alcoholic beverage regulations.
• Estimates food and beverage costs.
• Manages inventory and purchases.
• Performs daily inspections of restaurant and equipment.
• Maintains sales records and cash receipts.
• Prepares and submits operations reports.

Skills

Supervisory skills

Leadership

Customer service

Organizational skills

Food safety knowledge

Tools

Microsoft Office Suite

Job description

Black Family Hospitality (BFH), owner of Terry Black's BBQ, is seeking an Assistant General Manager to provide supervision across the restaurant, hire and train staff, and lead in daily operations to drive guest satisfaction and performance.

The AGM will oversee scheduling, inventory, cost controls, and compliance with health and alcohol regulations, while modeling strong leadership and a positive culture to motivate the team.