Assistant General Manager

Terry Black s Barbecue LLC; Waco (TX); On-site; USD 70,000 - 75,000; Full time

Job summary

Terry Black's Barbecue LLC in Waco, TX is seeking an Assistant General Manager to oversee restaurant operations, supervise staff, and drive customer satisfaction in a full-time role. You will lead scheduling, training, and adherence to health and safety standards while reporting to corporate leadership.

The AGM will manage inventory, costs, and performance while modeling leadership and process excellence to grow the business at our Waco location.

Qualifications

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent organizational skills with attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Hires and trains restaurant staff and manages supervision.
• Oversees staff schedules and labor planning.
• Conducts timely performance evaluations and disciplinary actions as needed.
• Manages inventory, purchases, and cost controls for the restaurant.
• Ensures health, safety, and hygiene standards and customer satisfaction.

Skills

Supervisory leadership

Interpersonal skills

Organizational skills

Food safety knowledge

MS Office proficiency

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Management Terry Black's Barbecue Waco, Waco, TX, US

Salary Range: $70,000.00 To $75,000.00 Annually

Black Family Hospitality (BFH) is a family-owned Texas institution built on generations of tradition, heart, and hospitality. Founded in 2014 by siblings Mike, Mark, and Christina Black, the first Terry Black’s BBQ opened in Austin, TX—and quickly became a beloved Texas icon. Today, locations span Dallas, Lockhart, Waco, and Fort Worth, with further expansion planned for 2026. Known worldwide for its authentic, mouthwatering barbecue, Terry Black’s continues to set the standard for quality and flavor.

BFH has also grown beyond BBQ with Opal’s Oysters, a tribute to the family matriarch, blending heritage, innovation, and a commitment to excellence. As the company scales, its corporate functions team is expanding too—offering the chance to join a family-driven organization where every team member plays a role in shaping the future.

Assistant General Manager provides general supervision, including interviewing and hiring, employee engagement, personal attendance, and training. The AGM contributes to the restaurant's progress and growth. Setting an example to team members of commitment and process expertise.

Supervisory Responsibilities:

• Hires and trains restaurant staff.
• Organizes and oversees the staff schedules.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with restaurant policy.

Duties/Responsibilities:

• Supervises food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Estimates food and beverage costs.
• Manages inventory and purchases food and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the company leadership.
• Performs other duties as assigned.

Required Skills/Abilities:

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Most Desired Characteristics:

• Sales driven and results oriented.
• Passion for people while upholding company standards.
• Adaptability is a must in an ever-changing environment.
• Creates a positive winning culture for team.
• Leads through dynamic leadership bringing energy and inspiration to the team.
• Consistently seeks pathways to improve sales and cost of goods.