Assistant General Manager

Terry Black's Barbecue; San Antonio (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Black Family Hospitality (BFH), owner of Terry Black's BBQ, is seeking an Assistant General Manager to provide supervision across the restaurant, hire and train staff, and lead in daily operations to drive guest satisfaction and performance.

The AGM will oversee scheduling, inventory, cost controls, and compliance with health and alcohol regulations, while modeling strong leadership and a positive culture to motivate the team.

Qualifications

• Strong supervisory and leadership experience in a restaurant setting.
• Excellent customer service and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety and restaurant guidelines.
• Proficiency with Microsoft Office Suite or related software.

Responsibilities

• Hires and trains restaurant staff.
• Organizes and oversees the staff schedules.
• Conducts performance evaluations.
• Handles discipline and termination of employees.
• Supervises food preparation and ensures health and safety standards.
• Ensures customer satisfaction across the restaurant and dining experience.
• Handles customer complaints diplomatically.
• Ensures compliance with alcoholic beverage regulations.
• Estimates food and beverage costs.
• Manages inventory and purchases.
• Performs daily inspections of restaurant and equipment.
• Maintains sales records and cash receipts.
• Prepares and submits operations reports.

Skills

Supervisory skills

Leadership

Customer service

Organizational skills

Food safety knowledge

Tools

Microsoft Office Suite

Job description

Black Family Hospitality (BFH) is a family-owned Texas institution built on generations of tradition, heart, and hospitality. Founded in 2014 by siblings Mike, Mark, and Christina Black, the first Terry Black's BBQ opened in Austin, TX-and quickly became a beloved Texas icon. Today, locations span Dallas, Lockhart, Waco, and Fort Worth, with further expansion planned for 2026. Known worldwide for its authentic, mouthwatering barbecue, Terry Black's continues to set the standard for quality and flavor.

BFH has also grown beyond BBQ with Opals Oysters, a tribute to the family matriarch, blending heritage, innovation, and a commitment to excellence. As the company scales, its corporate functions team is expanding too - offering the chance to join a family-driven organization where every team member plays a role in shaping the future.

The Assistant General Manager provides general supervision, including interviewing and hiring, employee engagement, personal attendance, and training. The AGM contributes to the restaurant's progress and growth. Setting an example to team members of commitment and process expertise.

Supervisory Responsibilities:

• Hires and trains restaurant staff.
• Organizes and oversees the staff schedules.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with restaurant policy.

Duties/Responsibilities:

• Supervises food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Estimates food and beverage costs.
• Manages inventory and purchases food and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the company leadership.
• Performs other duties as assigned.

Required Skills/Abilities:

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Most Desired Characteristics:

• Sales driven and results oriented.
• Passion for people while upholding company standards.
• Adaptability is a must in an ever-changing environment.
• Creates a positive winning culture for team.
• Leads through dynamic leadership bringing energy and inspiration to the team.
• Consistently seeks pathways to improve sales and cost of goods.