Hospitality Operations Manager

Inspire Solutions; Montgomery, Northern (AL, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with company

Short-Term Disability Coverage

Long-Term Disability Coverage

Job summary

Inspire Solutions is seeking an Operations Manager to oversee Renaissance Montgomery's hotel operations in Montgomery, Alabama. You will guide Hotel Technicians, ensure service standards are met, and drive guest satisfaction through strong leadership and process supervision.

The role requires at least 4 years as an Audio Visual Technician, with excellent organizational and communication abilities and a focus on deadlines and team performance.

Qualifications

• Complete knowledge of hotel operations.
• 4+ years of experience as an Audio Visual Technician.
• Excellent organization and communication skills.
• Service-oriented with attention to detail and deadlines.
• Ability to manage diverse teams and personalities.

Responsibilities

• Ensure Hotel Technicians engage positively with Hotel Staff to drive sales and service.
• Monitor training on appearance, skills, sales, customer service, and safety.
• Inventory control and interface with operational departments.
• Assist with hiring, training, and coaching Technician staff.
• Provide directorship training and maintain high visibility at locations.
• Perform other duties as assigned and maintain flexible schedule.

Skills

Hotel operations

Audio Visual Technician experience

Leadership & coaching

Job description

At INSPIRE, we know the value of exceptional people. We pride ourselves on providing our employees with growth and career-oriented succession planning. INSPIRE operates each day in a customer-focused, innovative, and team-based environment. Our people are the primary reason for our success.

We provide quality technology, qualified technicians, and a creative vision that enables our clients to communicate effectively at their conferences, meetings, and events while focusing on building trusting and lasting relationships through professional and personalized service.

*We offer a competitive benefits package for full-time employees. Medical, Dental, and Vision Coverage, Life Insurance, Short-term and Long-term Disability, and Paid Time Off / Holiday, 401(k), and additional voluntary benefits are available to all full-time employees at INSPIRE.

We are searching for an Operations Manager to work at Renaissance Montgomery in Montgomery, Alabama.

This Operations Manager will assist and advise assigned Hotel Technicians in their day-to-day operations to ensure that all levels of service and standards of operations are met and exceed the perception of our clients and customers.

Primary responsibilities include, but are not limited to:

• Ensuring that Hotel Technicians are positively interacting with Hotel Staff to maximize sales and service.
• Monitor training of all Hotel Technicians, including but not limited to appearance, technical skills, sales, customer service, maintenance of equipment, safety, relationship building, and customer complaints.
• Inventory Control
• Interface with operational departments
• Assist with hiring, training, and coaching Hotel Technicians as required
• Provide directorship training for each staff technician.
• Maintain high visibility within assigned locations.
• Other duties as assigned.
• Flexible with work schedule.

Must Have Requirements:

• Complete knowledge of hotel operations.
• 4 years or more experience as an Audio Visual Technician.
• Excellent organization, communication, and motivational skills.
• Service-oriented with attention to detail and deadlines.
• Possess the ability to manage and work with many different types of people and personalities on many different levels.

INSPIRE Solutions is proud to offer a comprehensive benefits package to support the health, well-being, and financial security of our team members. Eligible employees have access to:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with company contribution
• Short-Term Disability Coverage
• Long-Term Disability Coverage

Application Deadline

This position is open until filled. Applications are considered on an as-needed basis, and qualified candidates will be contacted as they are identified. Early submission is encouraged to ensure full consideration.