Hospitality Operations Leader — Uncapped Bonus Eligible

Red Robin; Enfield (CT); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Uncapped bonus

Referral bonus

Free shift meal

50% family discount on Red Robin food

Health, vision, dental, life insurance

401k with company match

Job summary

Red Robin is seeking a Restaurant Service Manager in a fast-paced, high-volume setting. You will lead day-to-day operations, champion unbridled hospitality, and deliver memorable guest experiences.

The role requires strong leadership, excellent communication, and the ability to motivate a team toward flawless execution, while maintaining financial health and compliance with health codes.

Qualifications

• Demonstrated leadership in a fast-paced restaurant environment.
• Strong communication and guest-service orientation.
• Proven ability to manage P&L and operational costs.
• Flexibility with shifts including nights, weekends, and holidays.

Responsibilities

• Oversee daily restaurant operations across shifts to ensure guest satisfaction.
• Uphold Red Robin standards and drive a hospitality-first culture.
• Motivate, coach, and develop team members for high performance.
• Monitor financials, labor, and inventory to optimize profitability.

Skills

Leadership

Communication

Hospitality

Guest service

Open availability

P&L knowledge

Tools

Excel

Outlook

Word

Workday

Aloha

NBO

Hot schedules

Job description

Red Robin is seeking a Restaurant Service Manager in a fast-paced, high-volume setting. You will lead day-to-day operations, champion unbridled hospitality, and deliver memorable guest experiences.

The role requires strong leadership, excellent communication, and the ability to motivate a team toward flawless execution, while maintaining financial health and compliance with health codes.