Hospitality Operations Manager — Uncapped Bonus

Red Robin; Henderson (NV); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Uncapped bonus program

Referral bonuses

Free shift meal

50% food discount for family

Holidays closed

Job summary

Red Robin seeks a Restaurant Service Manager to oversee day-to-day operations during shifts and ensure outstanding hospitality. You will uphold brand standards, craft memorable guest experiences, and lead a team with a focus on execution and service excellence.

The role emphasizes continuous improvement, strong leadership, and a commitment to a positive, energetic work environment, with opportunities for growth within the company.

Qualifications

• Must be 21 years of age and eligible to work in the United States.
• Minimum 2 years of management experience in a fast-paced venue.
• Excellent communication and leadership to drive service standards.
• Strong P&L knowledge and financial acumen.
• Willingness to obtain state/local certifications as required.
• Proficient in Excel, Outlook and Word; familiar with scheduling software.

Responsibilities

• Oversee daily restaurant operations during shifts with focus on hospitality and consistency.
• Protect brand standards and deliver memorable guest experiences.
• Foster a culture of continuous improvement and strong teamwork.

Skills

Age 21+

2+ years management

Communication

Leadership

Motivate & develop team

P&L knowledge

Certifications/permits

Microsoft Excel

Microsoft Outlook

Microsoft Word

Health code knowledge

Workday

Aloha

NBO

Hot schedules

Tools

Excel

Outlook

Word

Workday

Aloha

NBO

Hot schedules

Job description

Red Robin seeks a Restaurant Service Manager to oversee day-to-day operations during shifts and ensure outstanding hospitality. You will uphold brand standards, craft memorable guest experiences, and lead a team with a focus on execution and service excellence.

The role emphasizes continuous improvement, strong leadership, and a commitment to a positive, energetic work environment, with opportunities for growth within the company.