Hospitality Operations Leader – Guest Experience & ROI

Socket.dev; Westampton Township (NJ); On-site; USD 55,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

401K

Investment Associate Development Plan

Internal Promotion Opportunities

Medical

Dental

Vision

Voluntary Benefits

FSA and HSA

Associate Travel Program Discounts

Job summary

Hilton Garden Inn Westampton in Westampton, NJ is seeking an Operations Manager to oversee all aspects of hotel operations, with a focus on guest and associate satisfaction, HR, financial performance, sales and revenue, and delivering a strong return on investment.

You will assist the General Manager in leading the team, ensure adherence to brand service standards, build relationships with key customers, and drive cost control and continuous improvement while maintaining safe, compliant

Qualifications

• A 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related field.
• At least 4 years of experience in the guest services, front desk, housekeeping or related professional area.

Responsibilities

• Operations Manager is responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment.
• Assists the General Manager in leading the team in the development and implementation of property-wide strategies.
• Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.
• Builds relationships with key customers and is involved in the sales process.
• Ensures that all brand standards are being maintained in each area of the property.
• Ensures all team members meet or exceed all brand requirements.
• Oversees the operation of the all property departments.
• Maintains current licenses and permits as prescribed by local, state and federal agencies.
• Provides a safe working environment in compliance with OSHA/MSDS.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Education

2 year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Job description

Hilton Garden Inn Westampton in Westampton, NJ is seeking an Operations Manager to oversee all aspects of hotel operations, with a focus on guest and associate satisfaction, HR, financial performance, sales and revenue, and delivering a strong return on investment.

You will assist the General Manager in leading the team, ensure adherence to brand service standards, build relationships with key customers, and drive cost control and continuous improvement while maintaining safe, compliant