Hospitality Operations Leader — Guest Experience

Urban Air Adventure Parks; Glenview (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

A premier indoor adventure park in Glenview is seeking an Assistant General Manager to lead a team committed to exceptional customer service. This role involves staff supervision, scheduling, training, and ensuring operational excellence across all attractions. The ideal candidate has a background in hospitality and at least three years of supervisory experience. Strong communication and leadership skills, along with a positive, energetic attitude, are essential to thrive in this dynamic environment.

Qualifications

• Experience in hospitality is essential, particularly in theme parks or similar fields.
• 3+ years of supervisory or management experience required.
• Strong communication skills with a positive attitude.

Responsibilities

• Cultivate a team environment for exceptional customer service.
• Ensure staffing levels meet business needs.
• Lead and motivate staff for maximum productivity.
• Maintain a safe environment for guests and staff.

Skills

Customer service

Leadership

Communication

Team development

Adaptability

Job description

A premier indoor adventure park in Glenview is seeking an Assistant General Manager to lead a team committed to exceptional customer service. This role involves staff supervision, scheduling, training, and ensuring operational excellence across all attractions. The ideal candidate has a background in hospitality and at least three years of supervisory experience. Strong communication and leadership skills, along with a positive, energetic attitude, are essential to thrive in this dynamic environment.