Hospitality Operations Lead: Housekeeping & Front Office

Highgate; Key West (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Jury duty leave

Personal leave

Medical leave

Military leave

Job summary

Highgate Hotels in Key West, FL is seeking an Operations Manager to lead daily hotel operations, driving productivity and guest satisfaction. You will oversee Front Office, F&B, Housekeeping and Engineering to ensure Paramount standards.

The role requires 5+ years in hotel operations, supervisory experience, and strong proficiency with Windows and MS Office. Excellent communication and multitasking skills are essential for success.

Qualifications

• 5+ years progressive hotel experience or 3+ years with a 2-year degree
• Previous supervisory responsibilities
• Proficient in Windows, spreadsheets and word processing

Responsibilities

• Assist Front Office leadership to manage daily hotel operations.
• Provide strong lobby presence and guest assistance.
• Oversee front desk, F&B, housekeeping and engineering support.
• Balance inventory and ensure lobby, mezzanine and F&B areas meet standards.
• Handle guest requests, complaints and emergencies during shifts.
• Prepare reports and participate in periodic meetings.

Skills

Clear communication

Supervisory experience

Multitasking

Windows proficiency

MS Office proficiency

Education

2-year college degree

4-year degree

Tools

Windows

Spreadsheets

Word processing

Job description

Highgate Hotels in Key West, FL is seeking an Operations Manager to lead daily hotel operations, driving productivity and guest satisfaction. You will oversee Front Office, F&B, Housekeeping and Engineering to ensure Paramount standards.

The role requires 5+ years in hotel operations, supervisory experience, and strong proficiency with Windows and MS Office. Excellent communication and multitasking skills are essential for success.