Hospitality HR Intern: Hands-On Hotel Operations

Highgate; Key West (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Educational opportunities / Tuition Re

Paid jury duty leave

Job summary

Highgate Hotels in Key West offers a Hotel Operations Intern program with hands-on rotations through Front Office, Housekeeping, F&B, Engineering, Sales, Finance and HR. You will work alongside leaders to understand how each area drives guest experience and financial results.

The internship targets students or recent graduates seeking hospitality leadership careers and provides exposure to daily operations and guest service excellence.

Qualifications

• Currently enrolled in, or recently graduated from, a hospitality, business, tourism, culinary, or related degree program.
• Strong interest in hotel operations and leadership paths.
• Previous hotel/food & beverage/customer service experience is a plus.
• Excellent communication, interpersonal, and organizational skills.
• Professional demeanor with a positive attitude and willingness to learn.
• Flexibility to work mornings, evenings, weekends, and holidays.
• Basic proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Participate in a structured rotation through hotel operating departments, including Front Office, Housekeeping, Food & Beverage, and other key areas as assigned.
• Shadow department leaders to learn daily operating procedures, service standards, staffing models, and guest service expectations.
• Assist with front desk operations, guest check-in/check-out, service recovery, guest requests, and lobby engagement.
• Support Housekeeping leadership with room inspection processes, room readiness tracking, inventory control, and coordination with the Front Office.
• Assist Food & Beverage teams with restaurant, banquet, bar, or event operations, depending on hotel offerings.
• Learn how Engineering and Maintenance support guest satisfaction, safety, preventive maintenance, and property upkeep.

Skills

Communication skills

Interpersonal skills

Organizational skills

Education

Hospitality / Business / Tourism / Culinary degree program

Tools

Microsoft Office

Job description

Highgate Hotels in Key West offers a Hotel Operations Intern program with hands-on rotations through Front Office, Housekeeping, F&B, Engineering, Sales, Finance and HR. You will work alongside leaders to understand how each area drives guest experience and financial results.

The internship targets students or recent graduates seeking hospitality leadership careers and provides exposure to daily operations and guest service excellence.