Hospitality Operations & Guest Experience Manager

Comfort Inn New River; Oak Hill (WV); On-site; USD 45,000 - 75,000; Full time

Job summary

Comfort Inn New River in Oak Hill, West Virginia, seeks a dedicated hotel leader to ensure guest service excellence across all departments and maintain professional standards. You will drive guest satisfaction, mentor staff, and collaborate with sales, operations and administrative teams to meet budgets and goals.

The role requires hands-on leadership, approachability and a proactive approach to guest concerns.

Responsibilities

• Be readily available/approachable for all guests.
• Ensure that departments achieve or exceed guest's service expectations.
• Take proactive approaches when dealing with guest concerns.
• Extend professionalism and courtesy to guests at all times.
• Become involved in community and/or government affairs.
• Be in proper business professional attire, including name tag, earpiece and radio.
• Attitude must be conducive to team growth, hospitality and a serving environment.
• Communicate all goals and results with associates.
• Promote teamwork and associate morale.
• Lead by example demonstrating self-confidence, energy and enthusiasm.
• Motivate and encourage staff to solve guest and associate related concerns.
• Communicate career opportunities to team leaders and associates.
• Recognize good team performance on a continuous basis through reward and recognition programs. Daily thanking staff for a job well done.
• Assist team leaders in meeting and exceeding goals.
• Promote empowerment by recognizing team members that make decisions.
• Develop cross-training opportunities throughout the hotel.
• Post positive reviews for staff to read.

Job description

Comfort Inn New River in Oak Hill, West Virginia, seeks a dedicated hotel leader to ensure guest service excellence across all departments and maintain professional standards. You will drive guest satisfaction, mentor staff, and collaborate with sales, operations and administrative teams to meet budgets and goals.

The role requires hands-on leadership, approachability and a proactive approach to guest concerns.