Guest Experience & Operations Manager

Comfort-Inn-By-Choice-Hotel; Oak Hill (WV); On-site; USD 40,000 - 60,000; Full time

Job summary

Comfort-Inn-By-Choice-Hotel in Oak Hill, WV seeks a hotel leader to oversee guest relations and day-to-day operations, ensuring service excellence. The role requires engaging with guests and managing multiple departments to meet or exceed expectations.

The position emphasizes professional appearance, teamwork, and community involvement. It offers opportunities to develop skills in hospitality management and staff leadership.

Responsibilities

• Be readily available/approachable for all guests.
• Ensure that departments achieve or exceed guest's service expectations.
• Take proactive approaches when dealing with guest concerns.
• Extend professionalism and courtesy to guests at all times.
• Become involved in community and/or government affairs.

Job description

Comfort-Inn-By-Choice-Hotel in Oak Hill, WV seeks a hotel leader to oversee guest relations and day-to-day operations, ensuring service excellence. The role requires engaging with guests and managing multiple departments to meet or exceed expectations.

The position emphasizes professional appearance, teamwork, and community involvement. It offers opportunities to develop skills in hospitality management and staff leadership.