Hospitality & Member Experience Coordinator

25N Coworking; Schaumburg (IL); On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Salary starting at $40,000–$42,000

Vacation time

Paid holidays

Paid sick time

Volunteer time

Healthcare benefits

401k

Training stipend

Coffee and snacks

Job summary

25N Coworking in Schaumburg is hiring a Hospitality Admin to keep records, manage tasks, and support the Guest Experience Lead. You will be the friendly face for members, coordinating communications and processes to ensure a smooth daily experience.

The role emphasizes organizational rigor, proactive problem-solving, and a collaborative culture in a fast-paced coworking environment. Full-time hours, strong benefits, and growth opportunities are offered.

Qualifications

• A can-do attitude and desire to learn and grow with the company.
• Experience (or desire to grow) in the field of customer service, hospitality, or event administration is preferred.
• Proven team player/collaborator.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Friendly, professional communication skills with enthusiasm for delivering exceptional member service.
• Ability and willingness to manage, prioritize and perform a wide variety of tasks while ensuring attention to detail.
• Proficiency with Google Suite (Gmail, Calendar, Sheets, Drive), and the ability to quickly learn new software systems. Experience with Asana, Yardi, Slack is a plus.
• Willingness to be flexible, wear many hats, pitch in and perform any work task needed to get the job done (e.g. includes dishwasher loading, making coffee, etc).

Responsibilities

• Manage budget tracker, checklists, attendance lists, and reports for HuddleUp and The Amara Club at 25N Schaumburg.
• Support the Community Manager by coordinating projects, organizing information, and following through on location initiatives.
• Continuously identify opportunities to improve processes, increase efficiency, and enhance the overall member and guest experience.
• Cover the front desk as needed during designated hours to support the Schaumburg Community Team.
• Create authentic points of connection while checking in members and guests.
• Track attendance of members and guests.
• Use excellent communication skills to respond to member concerns with thoughtfulness and professionalism, making sure to communicate member-related issues to the Community Manager.
• Support the Community Manager in tasks related to member on- and off-boarding.
• Be active on the Slack member network daily in a creative way.
• Manage mail services and pass out mail deliveries daily, or notify members accordingly.
• Conduct

Skills

Customer service

Hospitality

Event administration

Organizational skills

Communication skills

Time management

Team player

Prioritization

Tools

Google Suite

Asana

Yardi

Slack

Job description

25N Coworking in Schaumburg is hiring a Hospitality Admin to keep records, manage tasks, and support the Guest Experience Lead. You will be the friendly face for members, coordinating communications and processes to ensure a smooth daily experience.

The role emphasizes organizational rigor, proactive problem-solving, and a collaborative culture in a fast-paced coworking environment. Full-time hours, strong benefits, and growth opportunities are offered.