Hospitality Manager: Elevate Guest Experience & Team

Tangled Roots Brewing Co.; Washington (IL); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Growth Opportunity

Competitive wage

Generous time off

401K + Matching

Health benefits

Employee discounts

Job summary

Tangled Roots Brewing Co. is seeking a Hospitality Manager to oversee frontline operations of our upscale brewpub in Washington, IL. Under the General Manager, you’ll lead servers/hosts and ensure a Genuine Hospitality Experience for every guest.

You’ll mentor staff, manage schedules, train for TRBC values, and drive process improvements while maintaining a clean, welcoming environment and coordinating events as needed.

Qualifications

• High school diploma and at least 1+ year(s) experience in restaurant management.
• Preferred 2+ years of Hospitality Management Experience.
• Strong customer service focus with effective communication and time-management skills.
• Track record of process improvement, staff development, and efficient use of restaurant systems.
• ServSafe Manager, Food Handler, Allergen, and Basset certifications required within 30 days of hire.

Responsibilities

• Recruit, Hire, Schedule, Train, and Manage the Server and Host Team Members.
• Lead and Mentor team members to understand and adhere to TRBC Culture and Values.
• Empower the team through growth opportunities within the Company.
• Perform administrative duties.
• Lead and direct all team members with an emphasis on ongoing training and development.
• Demonstrate positive leadership characteristics aligned with TRBC Values, which inspire team members to meet and exceed standards.
• Oversee and Maintain cleanliness of the Upscale Brewpub.
• Oversee private parties in the absence of the Event Manager.
• Ensures each guest is provided a Genuine Hospitality Experience and resolves any guest conflict in a timely manner.
• Follow TRBC Hospitality Manager Area of Responsibilities.

Skills

Restaurant management

Customer service

Communication

Time management

Staff development

ServSafe Manager

Allergen certifications

Food Handler certification

Basset certifications

Education

High school diploma

Job description

Tangled Roots Brewing Co. is seeking a Hospitality Manager to oversee frontline operations of our upscale brewpub in Washington, IL. Under the General Manager, you’ll lead servers/hosts and ensure a Genuine Hospitality Experience for every guest.

You’ll mentor staff, manage schedules, train for TRBC values, and drive process improvements while maintaining a clean, welcoming environment and coordinating events as needed.