Hospitality Manager

National-Lutheran-Communities-; Winchester (VA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

PTO 5 weeks

403(b) match

Health insurance

Life & disability insurance

Pet insurance

Meal discounts

Tuition reimbursement

Job summary

The Village at Orchard Ridge, operated by National Lutheran Communities & Services, seeks a dynamic Hospitality Manager to lead hospitality operations, elevate resident satisfaction, and foster a welcoming community." You will supervise a dedicated team, coordinate events, and ensure exceptional service across the community.

Candidates should have 3+ years in front‑of‑house management in hospitality or related fields, and a strong emphasis on service, communication, and leadership.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Hospitality Management or a related field preferred.
• Minimum of 3 years of experience in a front‑of‑house management role within hospitality, senior living, dining services, hotel operations, or a related customer service environment.
• Strong leadership skills with the ability to motivate, coach, and effectively manage a team.
• Proficiency with POS systems and computer applications, including Microsoft Office.

Responsibilities

• Lead and oversee hospitality programs, services, and resident engagement initiatives.
• Build strong relationships with residents, families, guests, and team members.
• Respond to resident inquiries and concerns promptly and professionally.
• Coordinate special events, celebrations, and community activities that enhance resident satisfaction.
• Collaborate with department leaders to deliver seamless service and exceptional experiences.
• Recruit, train, coach, and develop hospitality team members.
• Monitor service quality and implement improvements to enhance resident experiences.
• Support move‑ins and orientation activities to ensure a warm welcome for new residents.

Skills

Leadership

Communication

Team management

Customer service

Multitasking

Education

Hospitality degree

Tools

POS systems

Microsoft Office

Job description

400 Clocktower Ridge Drive | Winchester, VA 22603

Hospitality Manager

Create Exceptional Experiences. Lead with Heart.

At The Village at Orchard Ridge, we believe hospitality is more than service. It is about creating meaningful experiences, building relationships, and helping residents feel truly at home. We are seeking a dynamic and service-focused Hospitality Manager to lead hospitality operations, elevate resident satisfaction, and foster a welcoming, engaging community environment.

If you are passionate about customer service, relationship building, and creating memorable experiences while leading a dedicated team, this is an exciting opportunity to make a meaningful impact every day.

What You’ll Do

As the Hospitality Manager, you will serve as a key ambassador for the resident experience, ensuring exceptional service standards across the community. Responsibilities include:

• Lead and oversee hospitality programs, services, and resident engagement initiatives.
• Build strong relationships with residents, families, guests, and team members.
• Respond to resident inquiries and concerns promptly and professionally.
• Coordinate special events, celebrations, and community activities that enhance resident satisfaction.
• Collaborate with department leaders to deliver seamless service and exceptional experiences.
• Recruit, train, coach, and develop hospitality team members.
• Monitor service quality and implement improvements to enhance resident experiences.
• Support move‑ins and orientation activities to ensure a warm welcome for new residents.
• Maintain accurate records, reports, and resident feedback data.
• Foster a culture of hospitality, professionalism, and person‑centered service excellence.

What We’re Looking For

High school diploma or equivalent required; Associate’s or Bachelor’s degree in Hospitality Management or a related field preferred.

Minimum of 3 years of experience in a front‑of‑house management role within hospitality, senior living, dining services, hotel operations, or a related customer service environment.

Strong leadership skills with the ability to motivate, coach, and effectively manage a team.

Excellent communication and interpersonal skills with a strong focus on customer service, resident satisfaction, and relationship building.

Ability to manage multiple priorities in a fast‑paced environment while maintaining exceptional attention to detail.

Proficiency with point‑of‑sale (POS) systems and computer applications, including Microsoft Office.

Experience coordinating and executing catering events, including consulting with residents, families, and clients to plan successful events and special occasions.

Flexible and adaptable, with the ability to respond to the changing needs of residents, guests, and team members.

Demonstrated professionalism, sound judgment, and strong communication skills.

• Demonstrated success leading teams and delivering exceptional customer experiences.
• Excellent communication, organizational, and problem‑solving skills.
• Ability to read and speak English.

Salary Range: $55,000 - $70,000 annually, with final compensation based on experience, qualifications, and demonstrated skills.

• Earn up to 5 weeks of PTO in your first year!
• 403(b) retirement plan with employer matching
• Medical, dental, and vision insurance plans
• Employer‑paid life and disability insurance
• Pet insurance to keep your furry friends happy
• Team member recognition programs and discounted meals
• Up to $4,000 annual tuition reimbursement to support your continued education

Why Join The Village at Orchard Ridge?

At The Village at Orchard Ridge, you’ll be part of a team dedicated to enriching the lives of older adults through exceptional service, meaningful connections, and compassionate care. Every interaction is an opportunity to create a sense of belonging and make a lasting difference in the lives of our residents.

Bring your passion for hospitality, leadership, and service excellence to a community where your work truly matters. Apply today!

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NLCS Applicant Demographic & EEO Questions

We value diversity and are committed to fostering an inclusive, respectful workplace. National Lutheran Communities & Services is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, Veteran status, or any other status protected by applicable law.

Please note that demographic information is collected solely in aggregate for reporting and compliance purposes. This information is not associated with your individual application and does not influence hiring decisions in any way.